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AVOID STP TRADING LTD (stptrading.io) — Rejected Withdrawals, Fabricated Violations, Deposit Theft
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Di
葡萄牙 2026-09-20
相關交易商：
STP TRADING
監管機構: SVG FSA,MISA
維權： 交易損失賠償,資金回收,誤導性聲明,道歉
維權金額： $290
進度： 已回复
BrokersView BrokersView回复
2026-09-25
Dear Di, we have received the broker's response as follows:
 
Thank you for your email and for bringing this matter to our attention.

We have reviewed the case regarding this client. We have previously sent the official communication below to the client multiple times across different platforms detailing the specific policy violations associated with their account.

"Dear Diogo,
 
Your appeal regarding trading account number 142184 has been received, and the account records, trading history, platform Journal, request timing, order execution data, and financial calculations have been re-examined.
 
Following this supplementary review, the previous determination of the Risk Management Department has been confirmed.
 
Trading Review Results
 
A comparative analysis of order placement timestamps, execution prices logged on the account, actionable prices on the server, and liquidity provider data revealed a repeating pattern of exploiting price latency differences.
 
A portion of the orders was placed during intervals when the price displayed on the account was out of sync with the actionable price at the liquidity provider. The repetition of this pattern, combined with the timing of the orders and automated request routing, aligns with the pattern of Latency Arbitrage.
 
The duration for which a position remains open is not a criterion for identifying Latency Arbitrage. A trade may remain open for more than one minute, yet its entry was executed using delayed prices or prices that were no longer actionable at the liquidity provider by the time the order arrived.
 
Therefore, your claim that no trade was closed in under one minute does not refute the findings of the arbitrage review.
 
Rapid and Automated Request Submission Pattern
 
The Journal provided by you confirms frequent, automated submission of trading requests at very short intervals.
 
For instance, regarding trade number 14179754, the first close request was logged at 19:20:06.295, accepted at 19:20:06.297, and received a final response at 19:20:06.411.
 
The processing time for this request was approximately 116 milliseconds.
 
Subsequent requests were submitted at the following timestamps:
 
19:20:07.163
19:20:07.823
19:20:08.259
19:20:08.663
19:20:09.071
19:20:09.431
19:20:09.791
19:20:10.139
19:20:10.495
 
Each request was independently accepted and answered within approximately 114 to 121 milliseconds.
 
This data demonstrates that no single request remained unanswered for more than four seconds. What is observed in the Journal is the submission of multiple separate, rapid-fire requests within a few seconds.
 
Furthermore, a new Sell order was logged at 19:20:18.442 and executed at 19:20:18.557, within 116.949 milliseconds. This execution also confirms that the server was active and processing orders rapidly.
 
Therefore, your claim regarding a processing delay exceeding four seconds per request is not consistent with the information in the provided Journal.
 
Market Execution and Request Rejections
 
Operating an account under the Market Execution model does not guarantee the execution of every request at the observed price.
 
When a request reaches the server, the price must still be valid and actionable at the liquidity provider. In the event of a price change, liquidity exhaustion, price invalidation, or inability to match the order, the request may be returned without execution.
 
On this account, request responses were issued within a short timeframe. As such, a logged status of Rejected does not indicate a server halt or an unanswered request.
 
Account Balance Calculation
 
Contrary to the $250 amount mentioned in your appeal, the amount recorded and credited to the trading account is $249. If you claim a higher deposit, a payment receipt must be provided to investigate potential payment gateway or processor fees.
 
The total trading volume on the account was 6.32 lots, and the total commission recorded is $37.92.
 
Commission calculation:
 
6.32 lots × 6 USD = 37.92 USD
 
Accordingly, the remaining account balance is calculated as follows:
 
249.00 − 37.92 = 211.08 USD
 
The figure of $211.08 corresponds exactly to the balance displayed on the account.
 
Consequently, no new or unexplained deduction of $39 has been applied. The difference between the recorded $249 deposit and the $211.08 balance consists solely of the $37.92 trading commission for executed trades.
 
Calculation of the Violation Adjustment
 
Account records reflect the following figures:
 
Gross trading profit: $290.37
Total commissions: $37.92
Net profit: $252.45
 
Calculation:
 
290.37 − 37.92 = 252.45 USD
 
The $290.37 recorded under "Violation" equals the gross profit of the disputed trades. The $37.92 amount is the trading commission previously recorded when executing the trades and does not constitute a separate or new adjustment.
 
Request for Internal Alerts and Infrastructure Data
 
The company is not obligated to disclose internal risk management alerts, monitoring identifiers, Bridge configurations, liquidity provider connectivity structures, proprietary pricing data, or confidential infrastructure logs.
 
This information constitutes part of the proprietary security and control systems of the company and its liquidity providers.
 
Final Company Decision
 
Given the pattern of Latency Arbitrage, the exploitation of delayed pricing, and the rapid, repeated submission of automated requests, the disputed trades did not comply with the company's trading terms and rules.
 
Consequently:
 
The financial results of the disputed trades have been adjusted;
Commissions on executed trades remain applicable;
No additional or unexplained deduction has been logged against the account;
The withdrawable account balance is $211.08.
 
To prevent any further charges, the amount of $211.08 will be processed via an authorized payment method following the submission of a withdrawal request and standard financial and security verifications.
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BrokersView BrokersView處理中
2026-09-24
Dear Di,
 
We have forwarded your complaint to STP TRADING and are currently awaiting their response. We will update this page with the latest progress as soon as we receive feedback.
 
Thank you.
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BrokersView BrokersView處理中
2026-09-23

Dear Di,

 

We have received your complaint regarding STP TRADING. To facilitate our follow-up, please provide:

Your registered trading account number

The exact amount of profits deducted

Screenshots of relevant evidence/transaction records

 

Upon receipt of the above, we will forward your complaint to the platform for their investigation and resolution.

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Di 發起投訴
2026-09-20

AVOID STP TRADING LTD (stptrading.io) — Rejected Withdrawals, Fabricated Violations, Deposit Theft

★☆☆☆☆ 1/5

Do not deposit a single dollar with this broker. What follows is a factual account, backed by screenshots, video evidence, and every email exchange.

The moment I registered, I was contacted on WhatsApp by "Merry" — an account with no discernible real identity behind it. When I asked 15 direct questions about company ownership, management, and structure, the response was:

"The questions you asked are not the kind of questions that any broker would give you completely honest answers to. However, if your concern is about trust, we can arrange a transparent meeting and have an open, friendly discussion with each other."

Take that in. A broker openly telling a prospective client it will not answer basic ownership questions.

I deposited $250 to test the platform. Over two days of calm-market trading with no news events, more than 30% of my closing orders were rejected — not opening orders, closing orders. You can get into a position freely. Getting out is a different story. This is not "slippage" or "market conditions." This is a broker with a market-fill execution model manufacturing rejections at the exact moment a trader tries to lock in results.

When I requested a full withdrawal, I received this:

"Dear Trader, due to your transactions which are against general trading rules and according to international trading rules, we are unable to provide services to you and you will only be allowed to withdraw the origin amount of your funds. Obviously, if you change your trading method, we will continue cooperating with you. Regards"

No specifics. No trade IDs. Just a blanket accusation. The next day, every cent of profit was gone from my account, plus an unexplained $37.92 deducted from my own deposit. When pressed for detail, they escalated the accusation to "Arbitrage Trading" and "High-Frequency Trading":

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