CONTENT I am a genuine victim of Doo Prime, with trading account number 1838215. My account balance was frozen at $5340.15, and my wallet balance was $2000, totaling $7340.15. Doo Prime delayed issuing the so-called "violation notice" for over a month, maliciously appropriating my legitimate trading profits.
I employ a breakout trading strategy, which uses multi-timeframe analysis to place two-way orders at key support and resistance levels to capture trending markets. The entire trading process is automated by the Expert Advisor (EA), involving only one-way position holding and no hedging or arbitrage. Untriggered orders are automatically cancelled at set intervals. The strategy features standard stop-loss and take-profit orders, as well as a trailing stop-loss order, requiring no manual intervention. This strategy is a compliant trend trading strategy, fundamentally different from illegal practices such as delayed arbitrage and two-way locking. It has been running stably and successfully processing withdrawals for a long time with several reputable brokers, including StarMed, XM, and TMGM, and has never been found to be in violation of regulations.
On March 30, 2026, I submitted a normal withdrawal request for $3,000. Although the request was approved, the funds did not arrive in my account. It wasn't until I contacted my account manager that I was informed that my account had been restricted from withdrawals due to risk control measures. Starting April 2nd, I communicated with the broker multiple times and proactively submitted all my transaction records to prove my innocence. After verification, they acknowledged that I had not violated any rules, and my withdrawal was successfully processed.
However, Doo Prime rejected my new withdrawal request without cause on April 6th and froze my account on April 7th. Since then, I've been stuck in a long wait and repeated follow-ups. I contacted customer service and my account manager daily, requesting clear evidence of the violation, detailed order information, and explanations of the relevant terms, but only received perfunctory replies such as "processing" and "risk control takes time," without any substantial progress. It's worth emphasizing that on March 17th, 26th, 27th, and 30th, they processed my withdrawals normally four times, all after their risk control review, and the funds arrived smoothly.
It wasn't until May 11th, after my continued pressure and repeated urging, that Doo Prime finally issued a so-called "final result," a cold notice of violation, unilaterally declaring my account completely in violation and claiming that "due to insufficient funds to deduct undue gains, there is no principal available for withdrawal."
Doo Prime had previously admitted that I had not violated any rules and had completed the withdrawal, but now they have again ruled that I have violated any rules without any reason. After delaying for more than a month without conducting a thorough investigation or actively communicating, they have simply used a vague statement of "complete violation" to determine that all the funds in my account were "unjust enrichment" and deducted all of my principal.
Doo Prime should face up to the problem and adhere to industry standards and the spirit of contracts. Your disregard for facts and arbitrary deduction of user funds not only seriously damages customer rights but also completely undermines your reputation.
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