Dear User,

We have received your complaint and conveyed to HFM. If any response, we will immediately inform you.

Could you please provide some proofs to support your complaint here? including Specific evidence includes trading accounts, deposit records, withdrawal screenshots, and chat screenshots with the platform.

We are looking forward to hearing from you.

Best Regards
BrokersView Team
service@brokersview.com

HFM Account: 198535979 Name: Wahyu Setiono INCIDENT: On 2026.09.04 at 15:30 WIB during NFP News, my XAUUSD trades were closed with reason "NBC" in MT5 history. NBC = No Bid = HFM server failed to provide price. This is NOT market slippage. TRADE DETAILS: Trade ID: #18808222879 - Buy 0.01 XAUUSD - Loss: IDR 676,055 Trade ID: #18808388960 - Buy 0.01 XAUUSD - Loss: IDR 1,090,571 Total Loss: IDR 1,766,626 Balance became 0. RESPONSE FROM HFM: HFM rejected my complaint with reason "High Volatility due to NFP News". They did not address the "NBC" server error. REQUEST: Compensation of IDR 1,766,626 for losses caused by HFM server fault.