CONTENT My MT4 account number is 11002927.
I traded normally on the Grand Markets platform, after which my account was placed under KYC/AML review. The platform sent me multiple emails stating that my account was still under review and instructed me to wait for further notification by email.
On May 29, 2026, Grand Markets replied by email confirming that they had received the documents I submitted and that my case was still under review by the relevant department. They stated that the review had not yet been completed and that I would be notified by email as soon as the review was finished.
On June 16, 2026, Grand Markets sent another email stating that my account was still undergoing an AML review. They explained that the review process required additional time and asked me to remain patient, assuring me that I would be informed by email once there were any updates.
However, to this day, the platform has not provided me with a final review result or any formal explanation regarding the disposition of my account funds. Instead, Grand Markets has only made general allegations that my account involved "abnormal trading" or "market abuse," including claims such as excessively short holding periods, trading at sensitive execution points, and allegedly exploiting price delays or abnormal quotes for arbitrage.
Despite these accusations, the platform has not provided any specific order numbers, trading instruments, opening or closing times, execution prices, corresponding profits, or any direct evidence to substantiate these allegations. More seriously, when I logged into my account, I discovered that the balance of MT4 account 11002927 had been reduced to zero, effectively wiping out all of my funds.
I cannot accept this handling of my account. On one hand, the platform continued to tell me that my account was still under review and asked me to wait for further email notifications. On the other hand, without providing a final decision, a detailed statement of my funds, or any concrete evidence of alleged violations, it reduced my account balance to zero.
This raises several serious questions:
Where have my funds gone?
If the review is still ongoing, why has my account balance already been reduced to zero?
If a final decision has been made, why was I not formally notified?
If Grand Markets believes I violated its rules, why has it failed to provide the specific trades and supporting evidence?
I have repeatedly contacted Grand Markets via email and live chat. However, customer support has consistently stated that they cannot provide any information regarding the review progress and has only instructed me to continue waiting for an email notification. Despite this, I have received no clear response, and the matter continues to be delayed. I believe Grand Markets' handling of this case is highly unreasonable and has seriously infringed upon my rights and interests regarding my funds.
My request is straightforward: I demand that Grand Markets immediately return all funds that were removed from MT4 account 11002927, including both my principal and any trading profits. If the platform insists that I engaged in any form of misconduct, it should provide complete, specific, and verifiable evidence, including the relevant orders and supporting documentation, rather than relying on vague allegations such as "abnormal trading" or "market abuse" to justify withholding my funds.
I respectfully request that BrokersView assist with my complaint, intervene in this matter, urge Grand Markets to provide a clear explanation of what happened to my account funds, and require the platform to return all of my funds as soon as possible.
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