My Exness account ID: 47051351.  Platform website: exness.com

Since my deposit on January 21, 2026, my account verification has still not been completed as of June 18, 2026, approaching six months. As a regular trading user, I have consistently cooperated with the platform's requirements, submitting documents including proof of funds, identification, bank statements, contract files, live video, and other supplementary materials. I have made every effort to provide all required documentation and actively supported the review process. 

What I find unacceptable is that, after repeatedly submitting a large amount of documentation, Exness has never provided a clear review outcome. Instead, they keep requesting additional files and proofs. Every time I complete a batch of required submissions, what follows isn't a final review, but yet another round of document requests—making the process seem endless. 

Over the past six months, I have contacted official customer service multiple times to inquire about the review progress, hoping to understand the specific issues and the expected completion time. However, I consistently received generic responses such as "Review in progress, please wait patiently" or "The relevant department is handling it." No matter how many times I asked which stage the review was stuck at, whether additional documents were missing, or how much longer I should expect to wait, I received no clear answers or tangible updates. 

I understand that the platform has the right to conduct compliance reviews and am willing to cooperate with reasonable investigations. However, any review should have a reasonable timeframe and clear criteria, rather than being indefinitely delayed. An account that has submitted extensive supporting documents yet remains under review for nearly half a year without resolution clearly exceeds the scope of a normal review process.