Nationwide Warns Customers of Fake Letters Posing as Official Bank Correspondence Promoting Investment Scheme

UK financial services provider Nationwide has issued a warning after customers reported receiving fraudulent letters designed to look like official bank correspondence. The letters, which falsely claimed to be from Nationwide, encouraged recipients to share personal details under the guise of an exclusive investment opportunity with a “trusted partner.”

Fake Letters Mimic Official Bank Documents

The correspondence promoted so‑called fixed‑rate savings deals, appearing to come from Nationwide.

To enhance credibility, the letters included realistic reference numbers and even quoted the Financial Conduct Authority (FCA).

Physical letters can feel more trustworthy than emails, especially for people who are digitally excluded. The cost of sending letters also leads many to assume such communication must be genuine.

Customer Reports Trigger Alert

Nationwide confirmed it became aware of the scam after a customer questioned the authenticity of a letter on social media. The Building Society has since confirmed that fake correspondence is circulating and is urging vigilance.

Nationwide stresses that customers should treat any unexpected letters with caution. It advises customers to always verify messages and not use the contact details or links provided in a suspicious letter.

This scam highlights how fraudsters begin turning to traditional post to exploit trust.