Frozen Funds, Delayed Payouts: FXCG Faces Investor Complaints Over Account Closures and Regulatory Lapses

FXCG is facing investor complaints over account closures, delayed withdrawals, and questions surrounding its regulatory claims. Multiple traders have shared negative experiences, raising concerns about the broker’s operations and transparency.

FXCG Investor Claims Account Closed and $185 Funds Lost

Recently, an investor shared his experience on a third-party complaint and regulatory information platform, claiming that FXCG closed his account unexpectedly and withheld his funds.

According to the investor, he deposited $105 and generated $80 in profit, bringing his total balance to $185. However, he claimed that FXCG later closed his account and removed access to all funds.

“They closed my account out of the blue and took all funds including my initial deposit.”

The investor accused FXCG of unfair practices and warned other traders not to deposit money with the broker.

Later updates showed that after multiple rounds of communication, FXCG agreed to arrange a refund. However, the investor claimed the process involved numerous additional requirements, including signing documents, explaining trading activities, and agreeing to certain conditions before receiving the funds.

The investor stated that after approximately 28 email exchanges, FXCG agreed to refund his initial deposit of $105 but deducted $6, leaving only $99. According to him, because FXCG’s minimum withdrawal amount was $100, the refund was ultimately rejected.

The investor also alleged that FXCG requested him to delete online reviews before processing the refund.

FXCG responded on July 26, stating that the account was reviewed due to concerns regarding trading patterns and transaction execution. The broker said it did not close accounts or withhold funds without internal review and denied requiring clients to waive their right to submit complaints.

FXCG added that any deduction could be related to payment processing or banking fees and said its support team would continue communicating with the investor.

Another Trader Reports Withdrawal Delays

Another investor filed a complaint on Brokersview, reporting a similar issue with FXCG, stating that his withdrawal request remained in a "processing" state for an extended period without a clear explanation.

The investor said he submitted withdrawal requests totaling $1,200 in March 2026 while his account equity exceeded $2,000. However, he claimed the requests were not processed despite repeated contact with customer support.

According to the investor, FXCG later classified some of his short-term trades as “scalping” activities and froze more than 700 USDT of his funds.

The trader questioned why such trading restrictions were not clearly disclosed in advance and criticized the broker’s withdrawal handling process.

FXCG Regulation Check

According to FXCG’s official website, the broker operates under multiple entities, including:

Capstone Global Australia Pty Ltd, allegedly regulated by the Australian Securities and Investments Commission (ASIC) under license number 494799;

Capstone Global Markets Ltd, allegedly regulated by the Cayman Islands Monetary Authority (CIMA) under registration number 1587670;

Capstone Global Markets LLC, registered in Saint Vincent and the Grenadines (SVG) under registration number 119 LLC 2019.

However, verification of these claims raises questions.

ASIC records show that license number 494799 belongs to CAPSTONE GLOBAL AUSTRALIA PTY LTD, with the registered website listed as www.capstoneglobal.com.au, rather than www.fxcg.com.

This difference has raised concerns over whether FXCG may be presenting another company’s regulatory information in a misleading manner.

A search of the CIMA database confirms that registration number 1587670 belongs to Capstone Global Markets Limited, which is listed as a broker entity. However, no official website is shown in the CIMA record.

The SVG Financial Services Authority confirms that registration number 119 LLC 2019 belongs to Capstone Global Markets LLC. However, SVG registration only represents company registration and does not provide regulatory oversight for forex or CFD trading activities.

Is FXCG a Regulated Forex Broker?

Based on available information, the three entities mentioned by FXCG are separate legal companies.

The entity actually operating FXCG appears to be Capstone Global Markets LLC, registered in Saint Vincent and the Grenadines.

Although FXCG promotes multiple regulatory affiliations, investors should note that an offshore company registration does not equal a forex or CFD trading license.

Traders should carefully verify:

The exact legal entity holding client funds;

Whether the regulator supervises forex and CFD activities;

Withdrawal policies and trading restrictions;

The broker’s complaint history.

BrokersView Reminder You

Where disagreements cannot be resolved directly with the broker, investors may also consider seeking assistance through the broker's dispute resolution process or the relevant financial regulator if applicable.  If still unresolved, file a complaint through the broker’s official channel or the regulator. 

Or you can promptly submit a complaint to BrokersView, and we will assist you in reporting the situation to the relevant regulatory authorities.