FXCG is refusing to let me withdraw my funds for no apparent reason. My withdrawal request has been submitted for over three business days and is still not being processed. I have not received a reply to my emails and they are not taking any action.

I first submitted a withdrawal request of $200 on March 12, 2026, and then submitted two more withdrawal requests of $400 and $600 on March 13, 2026. At that time, my account equity was over $2,000, which completely covered the requested withdrawal amount. However, FXCG has not processed my request and it remains in a "processing" status. I contacted customer service, but received only perfunctory replies and no response to emails sent over two business days.

On March 16, 2026, I incurred a loss on a trade, with a floating loss of around 1000. At this point, my net worth did not cover the entire withdrawal amount. I withdrew in batches, so why are my withdrawal requests of $200 and $400 not being processed?

Afterwards, I made profits and my net worth reached 2000, but these three withdrawal requests still weren't being processed and remained in the "processing" status. Frustrated, I had to cancel the first three withdrawal requests and submit a new withdrawal request of $500. My current net worth is over $2100, but the platform still hasn't responded or processed it. Do you only allow withdrawals if you're profitable? Do you only respond when a client has lost everything and their net worth can't cover the withdrawal amount?

For such a rogue broker, an ordinary trader is truly powerless and can only advise everyone to stay away. FXCG replied that all positions held for less than five minutes were considered "scalping" orders and would freeze over 700 USDT of mine. I accept being accused of scalping if my positions were held for less than a minute, but why don't you say the positions must be held for more than a day? They promised to approve my withdrawal of 300 USDT first, but two days have passed and they still haven't processed it or replied to my emails. Who would willingly wait four or five days to withdraw their funds? FXCG's account manager continues to give perfunctory replies, just like customer service. What kind of help is such an account manager to a client? Please avoid falling into this trap; I truly regret it. This is a rogue broker!