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CONFISCATED FUNDS - D Prime
Jabez Kiny
Kenya
17 giờ trước

Số tiền $520

Đang xử lý
CONTENT Formal Complaint Against Doo Prime – Delayed Withdrawal and Restriction of Financial Operations I am submitting this complaint regarding my trading account with Doo Prime and the handling of a withdrawal arising from a profitable XAUUSD trade executed during the NFP market event on 4 September 2026. On 4 September 2026, I opened a 0.10-lot XAUUSD sell position during the NFP release and generated a profit of approximately USD 520. Following the trade, I initiated a withdrawal from my trading account. However, the withdrawal has remained pending for several days without a clear explanation or resolution. I was informed by Doo Prime that an account manager would contact me with the relevant information regarding my account and the pending withdrawal. Despite waiting for this communication, I have not been contacted. I have also subsequently observed that my financial operations have been restricted. The withdrawal and internal transfer functions are visible on my account but are currently disabled. I have not been provided with a clear written explanation identifying the contractual or regulatory basis for these restrictions. My concern is heightened by the fact that the issue appears to have arisen after the profitable NFP trade. I am therefore seeking regulatory assistance to establish whether Doo Prime is entitled to withhold or delay the funds and restrict my financial operations under the applicable client agreement. I respectfully request that the regulator investigate the following: 1. Whether Doo Prime has a valid contractual basis for delaying my withdrawal. 2. Whether the restriction of my withdrawal and internal transfer functions is permitted under the applicable client agreement. 3. Whether Doo Prime has formally classified my trades or account as being under investigation or compliance review. Teresiah Wanjiru nimotess0022@gmail.com +254707964317.
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D Prime They are not releasing my funds.
Babar Khan
Pakistan
2026-08-10

Số tiền $100

Đã trả lời
CONTENT Dear DooPrime Support Team, I have been trading with DooPrime for quite some time. One day, I was informed that I had engaged in hedging. I explained to your team that I had not committed any violation, but unfortunately, my explanation was not accepted. My account had approximately $200 in funds. DooPrime deducted $100 from my account and then credited the remaining $100 to my wallet. After that, I received an email from your team informing me that I could withdraw my remaining funds. Based on that email, I submitted a withdrawal request on Friday. However, several days have now passed, and I still have not received my funds. I submitted another withdrawal request afterward, but that request has also not been approved. I kindly request you to please look into this matter and release my remaining funds as soon as possible. We are not wealthy people who can simply afford to lose our hard-earned money. These are my personal funds, and I genuinely need them. A broker is someone a trader trusts with their money. Unfortunately, the way this matter has been handled has caused me serious concern and disappointment. Please, I respectfully request that you review my account and approve my withdrawal without any further delay. Kindly return my remaining funds to me. Thank you for your time and cooperation. I look forward to your prompt response. Kind regards, Sardar Muhammad Raza Khan Tarding account no...859832
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D Prime has frozen my account without reason, and I cannot withdraw my principal
Meldy
2026-06-11

Số tiền $934.13

Đang xử lý
CONTENT The sequence of events: On March 10, 2026, I registered an ECN account and deposited $1005.12 in two installments (one $500 and one $505.12). I set up automatic copy trading to follow other people's orders. The copy trading strategy was to place breakout orders. From March 10 to April 30, the account was frozen and I lost a total of $845.23 following the orders, leaving me with only $159.89. Another STP account received a deposit of $400.01 on April 2nd, which was manually operated by me. By April 30th, the account was frozen, with a profit of $374.23 and a balance of $774.24. Summary of funds: Total deposit was US$1405.13, and the balance upon freezing was US$934.13, resulting in a loss of US$471. Freezing process: I could still trade normally on the morning of April 30, but in the afternoon I couldn't log in to MT4 for no apparent reason. Then I asked the official website customer service online that afternoon about the reason. The customer service said I didn't have permission and asked me to leave my contact information and wait for the account manager to contact me. As of today, June 10th, no one has contacted me to resolve the issue. In the first few days, I contacted customer service online several times, and the response was always the same: wait for the account manager to contact me. During this period, I tried to open a new account, transfer funds, and withdraw money, but all attempts were rejected. That's when I realized that my account had been frozen. At first, I thought I just couldn't log in. My request: I don't want to work with this broker anymore, I just want to be able to withdraw my principal.
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D Prime maliciously misappropriated my legitimate profits
Felix
2026-05-18

Số tiền $7,340.15

Đang xử lý
CONTENT I am a genuine victim of Doo Prime, with trading account number 1838215. My account balance was frozen at $5340.15, and my wallet balance was $2000, totaling $7340.15. Doo Prime delayed issuing the so-called "violation notice" for over a month, maliciously appropriating my legitimate trading profits. I employ a breakout trading strategy, which uses multi-timeframe analysis to place two-way orders at key support and resistance levels to capture trending markets. The entire trading process is automated by the Expert Advisor (EA), involving only one-way position holding and no hedging or arbitrage. Untriggered orders are automatically cancelled at set intervals. The strategy features standard stop-loss and take-profit orders, as well as a trailing stop-loss order, requiring no manual intervention. This strategy is a compliant trend trading strategy, fundamentally different from illegal practices such as delayed arbitrage and two-way locking. It has been running stably and successfully processing withdrawals for a long time with several reputable brokers, including StarMed, XM, and TMGM, and has never been found to be in violation of regulations. On March 30, 2026, I submitted a normal withdrawal request for $3,000. Although the request was approved, the funds did not arrive in my account. It wasn't until I contacted my account manager that I was informed that my account had been restricted from withdrawals due to risk control measures. Starting April 2nd, I communicated with the broker multiple times and proactively submitted all my transaction records to prove my innocence. After verification, they acknowledged that I had not violated any rules, and my withdrawal was successfully processed. However, Doo Prime rejected my new withdrawal request without cause on April 6th and froze my account on April 7th. Since then, I've been stuck in a long wait and repeated follow-ups. I contacted customer service and my account manager daily, requesting clear evidence of the violation, detailed order information, and explanations of the relevant terms, but only received perfunctory replies such as "processing" and "risk control takes time," without any substantial progress. It's worth emphasizing that on March 17th, 26th, 27th, and 30th, they processed my withdrawals normally four times, all after their risk control review, and the funds arrived smoothly. It wasn't until May 11th, after my continued pressure and repeated urging, that Doo Prime finally issued a so-called "final result," a cold notice of violation, unilaterally declaring my account completely in violation and claiming that "due to insufficient funds to deduct undue gains, there is no principal available for withdrawal." Doo Prime had previously admitted that I had not violated any rules and had completed the withdrawal, but now they have again ruled that I have violated any rules without any reason. After delaying for more than a month without conducting a thorough investigation or actively communicating, they have simply used a vague statement of "complete violation" to determine that all the funds in my account were "unjust enrichment" and deducted all of my principal. Doo Prime should face up to the problem and adhere to industry standards and the spirit of contracts. Your disregard for facts and arbitrary deduction of user funds not only seriously damages customer rights but also completely undermines your reputation.
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Doo Prime Seizes $10,544 Profit, Blocks Evidence and Cuts Communication!
TOLGA KARTAL
Turkey
2026-01-28

Số tiền $10,544

Đang xử lý
CONTENT I am submitting this formal complaint against Doo Prime (Accounts: 9943690, 9945902) following their illegal seizure of $10,544 USD and their deliberate obstruction of communication.​1. Validated Strategy & Withdrawal History:Doo Prime previously audited my trading and approved a $999 profit withdrawal. By doing so, they legally acknowledged my strategy as compliant. Only when my profits reached $10,544 did they suddenly cite "Clause 6.2" to justify seizing my funds without providing any technical evidence.​2. Intentional Evidence Concealment:The firm has disabled my Client Portal access. This is a bad-faith move to prevent me from accessing my own trading logs and daily statements which prove my transactions were manual and market-based.​3. Regulatory Escalation (Singapore & Vanuatu):​MAS (Singapore): Following my report (Ref: 260114_Tolga Kartal), the Monetary Authority of Singapore has officially referred me to the Singapore Police Force (SPF) to report this as criminal financial misconduct/withholding of assets. I am currently preparing the formal police filing.​VFSC (Vanuatu): Formal complaint submitted against License No: 700238 for arbitrary seizure of funds.​FSA Seychelles & FSC Mauritius: Complaints filed regarding the group's global license integrity.​4. Public Action:As a Global Partner of Manchester United, Doo Prime’s refusal to communicate is unacceptable. I am now initiating a public awareness campaign on major forums (RedCafe, United We Stand) and FPA to warn other investors that their profits are not safe with this broker.​Demand: I demand the immediate restoration of my $10,544 USD. I have paid over $1,700 in commissions and I am a legitimate, high-volume trader.
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My Experience with Doo Prime – Seeking Transparency as they deleted my profits
Ahmed Ayman
Egypt
2025-05-28

Số tiền $2,644

Đã trả lời
CONTENT About five weeks ago, I began working with Doo Prime and initially saw strong trading performance. In the last week of April, during a highly volatile market period, I applied my analysis and risk strategy effectively and achieved significant profits.On April 30, I attempted to perform an internal transfer to continue trading using only my profits—a method I follow to minimize risk. However, I received an error stating “this operation is not allowed.” That same day, I was informed via email that my account was under review for what was described as "illegal profit generation," and that no action would be taken for 14 days.Despite this, just two days later—on May 5—funds were deducted from my account (account number 9918102), amounting to $1,731, with a transaction labeled “WD to MT 9917812.” This account wasn’t previously flagged as under review. Additionally, $913 was withdrawn from another account (9917791) under the label “TradeVIo PNL.”I reached out to support for clarification multiple times but did not receive a reply. I continued trading and was able to triple my account balance, hoping to demonstrate the integrity of my approach.At this point, I’m still waiting for an official explanation and resolution regarding the removed funds. I am sharing this in good faith, seeking transparency and hoping Doo Prime will address this situation fairly and professionally.
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