CONTENT Event details:
In November 2025, I contacted Mark (* *), the Asia-Pacific head of the brokerage firm, through the LMAX official website and met with him in Shenzhen to discuss the brokerage firm's strength and background. During the negotiations, Mark clearly informed me that LMAX is an internationally renowned gold and forex broker, holding a legitimate license from the UK's FCA, and can legally trade gold, silver, and other precious metals. He also claimed that he had worked for the company for more than ten years and was a senior executive in the core market, thus proving the platform's reliability and promising that the brand's reputation and strength were top-notch in the industry, so that he could feel at ease conducting transactions with them. Based on the above commitment, I subsequently started trading gold, silver and other precious metals on LMAX. The trading process and deposit/withdrawal operations were normal for two months, and no abnormalities occurred.
Between 7:00 AM and 7:03 AM on January 15, 2026, an anomaly occurred in the trading: At that time, the highest price of silver on LMAX and all other precious metals trading platforms did not exceed $93.6 per unit, but my short position in silver (with a principal of nearly $310,000, equivalent to about RMB 2.17 million) was forcibly liquidated at a price of $96.4 per unit.
Upon verification, the international silver market did not show a price of $96.4 per unit on that day. LMAX exhibited clear data anomalies by using non-market quotes (incorrect pricing) and targeting clients' positions with malicious intent, directly resulting in a huge loss of my margin.
As of 11:30 AM Beijing time on January 15, 2026, the current international market price for London silver is $87 per unit. My average opening price for this short silver position was $91.5 per unit, totaling 14 lots. Based on the current real-time international price, this order should have yielded a profit of nearly $300,000.
Core demands
1. I request that LMAX platform immediately organize a special investigation to ascertain the specific reasons for the significant deviation between the platform's prices and international market prices, and issue a formal investigation report to me;
2. I request compensation of the principal of US$310,000 for the erroneous forced liquidation orders caused by the platform's non-market pricing (incorrect pricing) (I am not expecting compensation based on the profits that should have been generated at the time, which should have been nearly US$300,000).
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