Axi

Thanks for taking the time to share this, Daniel. We’re sorry to hear that you experienced delays with withdrawals and had trouble reaching support — that’s understandably frustrating, especially when you’re trading actively. We also don’t want platform performance to get in the way of your workflow. If you can share your ticket number with us, we’ll be happy to check what happened and make sure it’s properly resolved.

Hi ericastro, we’re sorry to hear about your account issue. Please contact our support team directly at service@axi.com so we can assist you and resolve this as quickly as possible. Axi Team

Hi Phan Khải, Thank you for sharing your feedback with us. We're sorry to hear about your experience and take your concerns seriously. To investigate this matter further and provide support, please email us at service@axi.com with your full name, account number, and registered email address. This will help us verify your account and resolve the issue promptly. Axi Team

Hi Maxx, Thank you for being with us for over 4 years — we truly appreciate your loyalty and honest feedback! We're glad to hear that your overall trading experience has been stable and that our conditions have improved over time. We’ve noted your point about spreads and will keep working to deliver even more competitive conditions. Team Axi

Hi Md Arif Hossain, Thanks a lot for your positive feedback! We’re glad you find our asset search and category system convenient — it’s designed to help traders quickly locate what they need. Your input motivates us to keep making the platform even better! Team Axi

Hi Gorciac Luiza, Thanks for highlighting the similarities between our MetaTrader 4 desktop and web platforms! We're glad you noticed the consistency in design and functions. Your note about price alerts is a helpful insight—we'll definitely keep that in mind as we work on improvements. Team Axi

Hi Abdul, Thank you for being with us for so many years! We appreciate your honest feedback and are glad to hear you've had generally smooth trading experiences. We're always working to improve, including spread consistency, and your input helps us grow. Axi Team

Hi stephencurryfx, Thank you for bringing this to our attention. We're sorry to hear about your experience and understand how frustrating this must be. Please email us at service@axi.com with your full name, account number, and registered email so we can urgently look into your MT4 issue and help you resolve the withdrawal situation. Axi Team

Hi Mannan, thanks for your feedback! We’re glad the platform runs smoothly for you. Axi Team