CONTENT Complaint Against ThinkMarkets Regarding Missing Funds and Failure to Resolve the Issue
I opened a trading account with ThinkMarkets, and my trading account number is 203451.
I deposited approximately USD 30,000 into my account and generated a trading profit of approximately USD 12,307. Subsequently, an issue arose with my account funds. My account has now been archived by ThinkMarkets, and the account balance displayed in the client portal is USD 0.
The platform shows the following withdrawal record as "Successful":
Reference No.: 4E272
Date: February 16, 2026
Amount: USD 30,727.65
Status: Successful
However, I have never received this payment. The amount of USD 30,727.65 has not been credited to any of my bank accounts, payment accounts, or cryptocurrency wallets.
I have repeatedly contacted ThinkMarkets via email and live chat, requesting that the broker explain where these funds were sent and provide supporting payment evidence, such as a payment confirmation, recipient account details, bank transfer receipt, or blockchain transaction hash (TXID/Hash). To date, ThinkMarkets has failed to provide any valid proof. Their live chat representatives have only repeatedly replied that the matter would be followed up with the relevant department and that I would be notified by email, without providing any substantive resolution.
The broker also informed me that my account was under review and requested that I submit additional documents. I uploaded all the required documents on April 27 as requested. However, I have still not received a final review result or any explanation regarding the disposition of the USD 30,727.65.
At present, the following issues remain unresolved:
My account (No. 203451) has been archived, and the displayed balance is USD 0.
The platform shows withdrawal reference 4E272 as successful, yet I have never received the USD 30,727.65.
ThinkMarkets has not provided any payment confirmation, recipient account details, wallet address, bank transfer receipt, or blockchain transaction hash (TXID/Hash) for this transfer.
The broker has not explained the final destination of these funds.
ThinkMarkets has continued to delay resolving this matter without providing a clear outcome.
Customer support has repeatedly responded with standard template messages instead of addressing the issue.
The broker has not provided a complete explanation or accounting of why my account balance was reduced to zero or what happened to my remaining funds.
I respectfully request that ThinkMarkets:
Immediately clarify the current status of trading account 203451;
Provide complete proof of payment for withdrawal reference 4E272 in the amount of USD 30,727.65;
Provide the details of the final recipient account or cryptocurrency wallet to which the funds were allegedly sent;
If ThinkMarkets cannot demonstrate that the funds were successfully transferred to my account, immediately return the outstanding USD 30,727.65; and
Provide a formal written response and resolution instead of continuing to delay the matter or relying on template replies.
I have retained all relevant evidence, including screenshots of my client portal, withdrawal records, the account balance showing USD 0, email correspondence, live chat records, records of the documents I submitted, and evidence confirming that the USD 30,727.65 has never been received.
I am submitting this complaint through BrokersView in the hope that ThinkMarkets will address this matter transparently and return my outstanding funds as soon as possible.
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