Dear Skyline Trading,

I am writing to formally file a complaint regarding unresolved issues with my account(s) on your platform, specifically involving a pending withdrawal request (Transaction ID #3470) and the inability to complete internal balance transfers to my wallet.

Timeline of Events

1. Funding & Trading: I deposited a significant amount and actively traded on your platform in good faith.
2. Withdrawal Request Submitted: I submitted a withdrawal request, which has remained in a pending state without any update or explanation for an extended period.
3. Unclear Manager Assignment: The names Enday Gray and Ahmed Magdy appeared during ticket creation, but I have never had any direct communication with them.
4. Primary Contact Ineffective: My assigned contact person, Sayyed Oarvezalam, has failed to provide meaningful support or updates despite multiple follow-ups.
5. Internal Transfers Not Processing: I have also been unable to convert my balance to wallet or process any internal transfers, with no communication about why this is happening.

Key Concerns

• Unexplained Delay: My withdrawal request remains pending without status updates, which is unacceptable for any legitimate financial platform.
• Internal Transfer Restrictions: I cannot access my own funds even via internal conversion, further limiting my ability to manage my account.
• Lack of Communication: I have received no formal responses, explanations, or resolution timeline.
• Multiple Accounts Affected: I have two active accounts on your platform, both experiencing the same issues.

What I Am Requesting

Please consider this my formal complaint, and I respectfully request:

1. Immediate update and release of my pending withdrawal
2. Immediate resolution of internal wallet transfer issues
3. A written explanation detailing the cause of these delays and what steps are being taken to resolve them

Kindly acknowledge receipt of this complaint. I expect a professional and prompt response.