I trade at Kato Prime and finally make a little profit. I want to apply for a withdrawal. Now my principal of more than 30,000 US dollars and part of the profits are not allowed to be withdrawn. I was asked to provide a bank statement. I went to the bank and provided it. Bank statements, bills with address and name, and credit card statements were also required. I uploaded them all, but they said that credit card statements were not supported.

The Kato Prime platform deliberately makes things difficult for traders. It changes customer service every half an hour. Each customer service provides different proofs and prevents me from withdrawing funds for various reasons.