SBCFX Responds to User Complaints Over Sudden Liquidations, Cites Third-Party Strategy Risks

SBCFX has responded to recent user complaints about sudden account liquidations, stating that the incident was caused by third-party strategy risks rather than a platform system failure.

The response came after multiple users reported that their accounts experienced rapid losses and forced liquidations on the early morning of August 20, 2026,  Beijing time, following reports of unusual trading activity, including large orders and sharp spread widening.

According to SBCFX’s statement, the company conducted an internal review of trading data, system logs, and network records. The broker claimed that its trading system, copy trading system, servers, and market data transmission were operating normally, with no technical failures or delays detected.

SBCFX Blames Third-Party Strategy Settings for Trading Losses

SBCFX stated that the abnormal trading results were linked to a third-party strategy provider’s risk settings.

The broker explained that during periods of high market volatility and low liquidity, highly leveraged positions triggered stop-loss mechanisms quickly. Due to limited market depth, the actual execution prices reportedly differed from expected levels, causing significant slippage and resulting in rapid account losses.

SBCFX emphasized that third-party strategies, copy trading signals, trading logic, and risk parameters are managed independently by strategy providers and are not part of SBCFX’s own trading system operations.

Specific Actions Taken by SBCFX

While the statement denies any system‑related fault, SBCFX acknowledges the severity of the impact and announces three concrete steps:

Full refund of commission fees – The platform will return all commission revenue earned from the third‑party strategy provider’s copy‑trading activity. The exact amount will be calculated and announced later.

Urging the strategy provider to communicate – SBCFX has contacted the provider and is pressing it to offer transparent explanations and appropriate solutions to affected investors.

Keeping support channels open – Customer service remains available to answer questions related to platform technology and account services.

What the Statement Does Not Offer

It is important to note that SBCFX’s proposed measures are limited exclusively to returning the commissions generated by the strategy in question. The statement does not include:

Any compensation for clients’ lost principal or trading losses.

Any independent third‑party forensic audit of the events.

Any admission that platform settings (e.g., lot‑size limits or spread controls) could have contributed to the scale of the incident.

In essence, the platform’s financial gesture covers only the fees it collected from the trades – not the much larger sums that investors lost.

Conclusion

The SBCFX incident highlights the potential risks involved in copy trading, automated trading systems, and high-leverage strategies.

Investors who suffered losses should review the statement carefully, keep all transaction records, and consider filing complaints with the regulators SBCFX claims to be licensed by (ASIC, FSCA, etc.) if they believe their concerns remain unaddressed. The platform’s action, while a gesture of goodwill, does not amount to full compensation for the damages reported.

This story is developing, and we will continue to monitor the situation. Or you can promptly submit a complaint to BrokersView, and we will assist you.