I traded spot gold (XAUUSD) in my STARTRADER account 24702187. On Friday, March 21, 2026, I manually opened both long and short positions to hedge. I closed the long position 10 seconds before the market closed on Saturday morning, keeping the short position open. After the market opened on Monday, I profited $5243 due to a natural gap up in gold prices.

On March 24, STARTRADER suddenly sent an email accusing me of engaging in "suspicious and high-risk trading activities," citing the Client Agreement and claiming that I used excessive leverage to exploit price differences before the market closed, unilaterally deducting all profits of $5,243, leaving only my principal of $750. They also adjusted the leverage to 1:100 and removed negative balance protection.

I sent a formal written complaint email on March 25, requesting STARTRADER to provide the specific ID, time, and system logs of the illegal transaction.

How can I prove that my manual locking of positions combined with normal risk management closing constitutes "deliberate exploitation of price differences"? STARTRADER only replied with a template email, telling me to refer to previous notifications, without providing any specific evidence or explaining who was responsible for handling the matter, and completely failing to provide a substantive response within 48 hours as required by their Complaints Handling Policy.

My initial funds were deposited via cryptocurrency, and I have successfully withdrawn the full amount of $750 to my wallet (with a TXID record), proving that I had no malicious intent.

STARTRADER's practices are highly unreasonable: STARTRADER itself allows hedging/locking positions. All my trades were executed manually and normally, entirely within the platform's rules.

Deducting profits unilaterally without providing any substantial evidence constitutes an unfair contract term and a breach of contract.

I demand that STARTRADER immediately restore the $5,243 profit and withdraw it through the original cryptocurrency channel. If they insist on deducting it, they must provide sufficient and convincing concrete evidence (transaction ID, system logs, etc.).

Otherwise, I will escalate the matter further to the Financial Commission, the SVG FSA, and continue to expose it on various media platforms.