Exness' review process revealed minor errors, causing significant doubts in its credibility. 

My name is He Xinchao.

The review process took nearly half a year!!

Account ID: 47051351

Account balance: 9,394 USD 

My account started receiving funds in January. The card verification process has been ongoing for nearly half a year now. What does half a year mean? It's not just a week, nor is it just a month! 

Just a few days ago, on June 11th, the auditor said there were problems with my documents - in fact, my documents were completely fine. It was your auditor who made a mistake in reading the information. This is simply absurd. This concerns my funds. Please take it seriously! 

I simply can't understand Exness' actions. Each time, the review process takes at least one month as a minimum. Why would they still make such elementary mistakes? 

Is your review team professional? How efficient are you? Should I still trust the Exness platform? 

June 18th - I made a complaint to you, and you said you would contact me soon.

But in fact, you never did. This issue simply wasn't resolved!

You were too careless and too excessive. You didn't even care about the customer's feedback, didn't you! 

-- Why is it so difficult for ordinary people to seek justice?

Is it wrong for me to want to get my money back? Exness has been pressuring me to the point where I can't breathe. 

You all have an arrogant and self-important attitude, completely ignoring my complaint. Is this the kind of service you offer on the Exness platform?

My Exness account ID: 47051351.  Platform website: exness.com

Since my deposit on January 21, 2026, my account verification has still not been completed as of June 18, 2026, approaching six months. As a regular trading user, I have consistently cooperated with the platform's requirements, submitting documents including proof of funds, identification, bank statements, contract files, live video, and other supplementary materials. I have made every effort to provide all required documentation and actively supported the review process. 

What I find unacceptable is that, after repeatedly submitting a large amount of documentation, Exness has never provided a clear review outcome. Instead, they keep requesting additional files and proofs. Every time I complete a batch of required submissions, what follows isn't a final review, but yet another round of document requests—making the process seem endless. 

Over the past six months, I have contacted official customer service multiple times to inquire about the review progress, hoping to understand the specific issues and the expected completion time. However, I consistently received generic responses such as "Review in progress, please wait patiently" or "The relevant department is handling it." No matter how many times I asked which stage the review was stuck at, whether additional documents were missing, or how much longer I should expect to wait, I received no clear answers or tangible updates. 

I understand that the platform has the right to conduct compliance reviews and am willing to cooperate with reasonable investigations. However, any review should have a reasonable timeframe and clear criteria, rather than being indefinitely delayed. An account that has submitted extensive supporting documents yet remains under review for nearly half a year without resolution clearly exceeds the scope of a normal review process.