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ThinkMarkets has refused to process my withdrawal without reason, and they won't refund my principal
jordan
2025-11-25

Số tiền $5,249

Đã trả lời
CONTENT On April 23, 2025, I opened a trading account (203253) on ThinkMarkets, depositing a total of $7,998.40 and withdrawing $3,339. My current account balance is $5,249. As of September 1, 2025, my total profit is $590. I applied for withdrawals in the user center on August 26, September 1, and November 19, 2025, but ThinkMarkets has not processed them to date and has even frozen my account. During this period, I kept consulting and urging the company's staff, but their customer service kept making excuses, saying that the finance department had been notified to make arrangements, but never gave any specific date. After the company failed to process my withdrawal request for a long time, I proactively offered to only refund my principal, which is the current account balance minus the $590 profit. However, the company still did not respond, nor did it provide any solutions or specific processing dates. The company advertises its various advantages and regulations online, but in reality, it is infringing on the legitimate rights and interests of its customers and not even returning their principal. In October, I filed complaints with the UK's FCA and Australia's ASIC and AFCA, but these regulatory bodies gave me the cold shoulder and made excuses. Is it really that difficult for clients to protect their legal rights? It has been three months since I applied for a withdrawal on August 26th!
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ThinkMarkets: A Nightmare Experience – Funds Frozen for Over a Year Without Explanation!
RUUUUUUUU25
China
2024-12-20

Số tiền $74,420.75

Đã trả lời
CONTENT I am sharing my terrible experience with ThinkMarkets, hoping to alert others and connect with anyone else facing the same issues.In 2023, I opened an account with ThinkMarkets and deposited $30,000 to begin trading. Everything seemed fine until November 2023, when I made my first profits and requested withdrawals. My first two withdrawal requests were both denied with no clear explanation. Then in December 2023, I received an email stating my account needed to be "reviewed."Since then, my experience with ThinkMarkets has been nothing short of a nightmare. From December 2023 until April 2024, I heard nothing from the platform about my account status. In April, I attempted another withdrawal, only to have it rejected again. But this time, ThinkMarkets went further—they directly deducted $74,420.75 (my trading profits) from my account without any explanation or evidence.I immediately contacted their support team for answers, only to be met with silence. Emails were ignored, customer service was nonexistent, and there was no way to reach someone who could actually provide an update. Every few months, I would receive the same canned response: “Your account is still under review. Please be patient.”I tried withdrawing my initial deposit multiple times, but those requests have also been held up indefinitely. As of December 2024—more than a year since this ordeal began—I still cannot access any of my funds.In the past year, I have sent countless emails and contacted ThinkMarkets through every possible channel. I even gave them a final warning, stating that I would take my case public through social media and file complaints with regulatory bodies if my issue wasn’t resolved. Still, no action.
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I'll Sacrifice My Principal to Unmask ThinkMarkets
he zi
Taiwan
2024-10-09

Số tiền $108,131.38

Đã trả lời
CONTENT As a client registered under the email address iloveumymy@163.com, with account number 10154602, I refuse to let ThinkMarkets get away with their fraud! I don’t care about my principal anymore—I’m here to expose this scam and prevent others from suffering like I have. There are countless victims out there who’ve lost their funds and profits, and it's time we stand together!ThinkMarkets treats their clients like absolute fools. They welcome losers but will do anything to prevent profitable clients from withdrawing their money. This is nothing less than a trap—a disgraceful scam!Since they BLOCKED my withdrawal last December, I've sent 11 emails over five months with ZERO replies. I’ve filed multiple complaints with regulators, submitting all evidence. They claimed on June 19 they were "still investigating," but there’s been NO progress!Now, nine months later, I filed another complaint on September 11, and they responded the next day with more empty promises. It was only after I exposed them on Trustpilot on September 13 that they finally contacted me—not with genuine help, but with THREATS! They demanded I delete my posts or risk losing my principal, while they simply STOLE my profits!They issued a final ultimatum: delete all posts and sign an agreement to get my principal back, all in three working days. I complied, removing my posts, but after six days of silence, they IGNORED me completely! When I sent a final warning, they feigned ignorance about my emails and offered to deduct fees from my principal for "damaging their reputation." And to top it off, they want to repay me over 16 months!I’m calling out all victims of ThinkMarkets to join me in exposing their deceitful practices! Share your stories, and let’s make it clear that we won’t be silenced! Together, we will shine a light on their corruption and STOP them from preying on more unsuspecting traders!
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