CONTENT I am the account holder of CPT Markets trading account 1460472. I deposited a total of USD 30,000 into the account, and the account generated approximately USD 10,307 in profits.
Initially, CPT Markets stated that the reason for its action was that my account had engaged in “high-frequency, batch, short-term trading, synchronized opening and closing of positions, and concentrated gold trading.” The broker subsequently informed me in writing that the remaining funds would be processed after a final risk-control and compliance review, which was expected to take 2–4 weeks.
However, CPT Markets later completely changed its stated grounds and alleged that my account had engaged in “unauthorized hedging with another trading account.” The broker further claimed that the alleged other account had withdrawn an amount exceeding the total deposits of the two accounts and therefore concluded that my original deposit had already been fully withdrawn.
I strongly dispute this conclusion.
First, I have no knowledge of the “other account” referred to by CPT Markets. I have never controlled, used, authorized, or arranged for any other account to engage in any alleged hedging activity with my account.
Second, CPT Markets has never provided me with any verifiable evidence establishing a connection between my account and the alleged other account. The broker has not explained whether the alleged connection is based on the same identity, IP address, device, bank card, wallet address, beneficiary, or any other specific evidence.
Third, CPT Markets has not provided the specific transactions that it considers to constitute “unauthorized hedging.” No order numbers, instruments, trade directions, lot sizes, opening times, closing times, or corresponding transaction records of the alleged accounts have been provided.
Fourth, CPT Markets claims that the other account has withdrawn an amount exceeding the total deposits of both accounts. However, the broker has never provided a complete statement showing the deposits, withdrawals, profits, deductions, and balances of both accounts. Nor has it explained on what contractual or factual basis the withdrawal made by an account that I do not recognize can be treated as if I had personally withdrawn my own funds.
Fifth, the broker’s initial justification was based on alleged high-frequency, batch, and short-term trading activities, whereas its subsequent justification was based on alleged unauthorized hedging with a related account. These are materially different grounds for withholding my funds, yet CPT Markets has never explained why its stated basis for action changed.
I have submitted multiple formal complaints to CPT Markets and expressly requested that the matter be escalated to its internal complaints department, compliance department, and risk management department. However, CPT Markets has subsequently failed to respond for an extended period and has not provided me with a formal complaint reference number, a final investigation report, or a definite date for the release of my funds.
Due to CPT Markets’ continued failure to address the matter, I formally submitted a complaint against CPT Markets Limited to the Belize Financial Services Commission (Belize FSC).
On 5 August 2026, the Complaints Department of the Belize FSC officially confirmed by email that it had received my formal complaint and stated that it would review the information and issues I had submitted. The regulator’s response also copied multiple official CPT Markets email addresses. Despite this, CPT Markets has still failed to provide me with any substantive response as of today.
My Requests
My requests are clear:
CPT Markets should immediately address the issue concerning the funds in my account and return my actual deposited principal of USD 30,000 as a matter of priority;
CPT Markets should provide a clear resolution regarding the approximately USD 10,307 in profits, the remaining account balance, and any other funds owed to me;
CPT Markets should provide verifiable evidence establishing any alleged relationship between my account and the alleged related account;
CPT Markets should provide the complete transaction records of all orders allegedly constituting unauthorized hedging;
CPT Markets should provide a complete reconciliation of deposits, withdrawals, profits, deductions, and balances for both accounts;
CPT Markets should clearly identify the specific client agreement and contractual provision under which a withdrawal made by another account can legally be treated as though I had withdrawn my own deposited principal;
CPT Markets should provide a formal internal complaint reference number and a final written investigation decision.
Reservation of Rights
For the avoidance of doubt, my request that CPT Markets return my USD 30,000 principal first does not constitute acceptance of the broker’s allegation of “unauthorized trading” or “related-account hedging.” Nor does it constitute a waiver of my claims to the approximately USD 10,307 in profits, any remaining account balance, any other amounts owed to me, or any of my legal or regulatory rights of complaint and appeal.
If CPT Markets believes that its decision is supported by sufficient evidence, it should provide that evidence. If the broker cannot produce credible evidence establishing the alleged relationship between the accounts, the specific hedging transactions, and the alleged cross-account deduction or set-off of funds, it should not continue withholding my account funds on the basis of unsubstantiated allegations.
I respectfully request that BrokersView assist me in contacting CPT Markets and urge the broker to provide a formal response and resolve the outstanding issue concerning my account funds as soon as possible.
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