ANSWER Dear Investor,
We fully understand how concerning and frustrating this situation must be for you.
If you have encountered issues with the broker, we recommend first contacting their customer service directly to request a detailed explanation of unexpected force-closing of positions.
However, if you receive no satisfactory response or no response at all, and you believe your investment may be at risk, we advise you to gather all relevant evidence, such as transaction records, chat logs and screenshots. With this documentation, you can then report the issue to the relevant financial regulatory authorities in your jurisdiction. In addition, you are welcome to file a formal complaint through our official website here. Once we receive your case, our team will carefully review the details and provide professional guidance or explore possible solutions to assist you.
Please also beware of recovery scams. Fraudsters often exploit such situations by offering fake recovery services and demanding upfront fees. The legitimacy of anyone offering assistance should always be verified first.
查看更多
