Account Number: 198535979 1. Unauthorized Fees My account was charged "Non-Balance Closure" and "Negative Balance Protection" fees without prior notice or disclosure in the Client Agreement. 2. Obstruction of Complaint Process After submitting a formal complaint, I was informed by HFM support that the processing of my case was conditional upon the removal of public reviews regarding HFM. Request: Full Fund Recovery of the deducted amount. I have submitted evidence to the Financial Ombudsman of Cyprus. Evidence attached.