Dear user,

We have received your complaint about FIRE PHOENIX, and have conveyed to this broker. 

BrokersView has Reviewed that FIRE PHOENIX is an Unregulated Broker, you may refer to https://www.brokersview.com/brokers/FIRE%20PHOENIX.

Could you please provide some proofs? including trading account number, deposit, trading records and chat history with broker. You may add proofs in your complaint.

We will try to urge this broker to settle your issue. If any response, we will immediately inform you.

Best regards

BrokersView

I opened an account with Fire Phoenix a couple of months ago and made a couple of deposits into my account with them and after quite a few successful trades I attemped to make a withdrawal, they said my account had not been verified properly and was therefore frozen until I made a payment of 17197 USDT for this process to happen and then it would be refunded. I sent the payment and 24 hours later my identity was approved, account unfrozen and they refunded the payment onto my account held with them. I then made a withdrawal request and they said because the amount I was requesting was large, they couldn't authorise it until I sent a further payment of 25% of my fund which amounted to 19625 USDT for what they called a large-amount certification fee so they can open a large-amount channel for me.

I haven't sent this payment as it seems they continually want money for made up things and it is clear to me this is a scam and I will never see my money again. I would like where I stand and if there is anything I can do to retrieve my money, any advice would be welcome please.