I am a PGM agent, CRM Agent ID: 79189. In August 2026, I requested a withdrawal of $5,931.62, which was normal IB agent commission generated in August 2026. As of now, PGM has not processed the withdrawal, nor provided a clear basis for review, responsible party, or payment date.

PGM's previous official announcement clearly stated that new account openings, new deposits, normal independent trading, normal trading profits, and normal trading commissions generated after 00:00 on July 29, 2026, are all processed according to normal business procedures and are not affected by special audits of historical accounts. This withdrawal pertains to normal agent commissions generated in August 2026, and is not historical account funds prior to July 29.

I have sent two emails to PGM and left a message through the official website contact form. Customer service only stated that it had been forwarded to the relevant department, and there has been no further response since.

My demands are as follows:

1. Please have PGM pay the $5,931.62 I have already requested to withdraw;

2. If the platform believes there is a dispute regarding any part of the commission, please specify the account, amount, contractual basis, and evidence;

3. For undisputed commissions, please pay them first; the entire amount should not be frozen.

I can provide my agent backend, wallet balance, commission records, withdrawal records, platform announcements, and complete email correspondence as proof.