I am a client of Axi, and my trading account number is 80001195.

Since December 9, 2025, I have been unable to withdraw the funds in my account. My current account balance is USD 7,872, and my withdrawal has still not been processed.

During this period, I have repeatedly provided all the documents requested by the platform. However, Axi has continuously required me to resubmit the same documents over and over again, creating an endless cycle of repeated verification requests.

All of the documents I submitted are valid and complete, yet the broker continues to ask me to provide them again without giving any clear explanation. I believe this repeated request for the same documents is unreasonable and has unnecessarily delayed my withdrawal.

I respectfully request your assistance in helping me recover my funds and urge Axi to process my withdrawal as soon as possible.