Withdrawals Blocked and Support Silent — Nova Luminous / Nova FMS Suspected to Be a Fraudulent Broker

BrokersView recently received a serious complaint: a user reported that after registering and investing approximately $210,000 on the Nova Luminous / Nova FMS platform (the deposit amount has not been independently verified), attempts to withdraw funds resulted in a "wallet not allowed to be operated" or "withdrawal blocked" message, while multiple customer support channels were unresponsive. The complainant sent repeated emails and attempted online chat support, but received no replies; some emails even returned technical errors such as "Relay access denied." These details signal clear red flags.

Platform Claims vs. Substantiable Evidence

The Nova Luminous website and affiliated pages highlight themselves as a "Web3 crypto asset trading platform," claiming a parent company ranked among the top ten global fintech groups, offering 24/7 multilingual customer service, and holding multinational compliance licenses. The language is highly promotional and packed with industry jargon, a style not uncommon in emerging crypto projects. However, glossy self-descriptions cannot replace verifiable regulatory information or transparent disclosures.

At the bottom of their homepage, only generic risk warnings and a legal notice stating "This website is operated by the platform" are provided, without any license numbers or regulatory links that can be verified via official authorities (the complainant provided the URL https://web.novaluminous.net/, and a related site appears to be https://www.novafmspro.com/). Observations of the site layout and content reveal the absence of clear regulatory sources, missing verifiable company registration details, and technical email errors in customer support — all of which raise serious concerns.

User Experience: Common Patterns of Withdrawal Blocks

In complaints involving forex and crypto brokers, typical patterns of withdrawal issues include account freezes under "compliance/risk control," delays requiring additional documentation, or funds being converted into non-withdrawable internal balances when customer service is unresponsive. This case exhibits several hallmarks:

Large funds blocked: The complainant reports an amount of around $210,000. If the platform genuinely restricts withdrawals for compliance reasons, detailed procedures and supporting evidence should be provided, rather than relying on generic technical messages or unresponsive support.

Customer support channels failing or returning technical errors: service@novaluminous.net was unresponsive, web chat did not reply, and the support email returned "Relay access denied." This indicates either a non-functional support system or the absence of a robust customer service framework.

Site information does not substantiate regulatory claims: While the platform asserts holding "multinational compliance licenses," no verifiable license links or company registration details are provided, making independent verification impossible.

Repeated branding across multiple sites: The same logo appears on a suspected related site, novafmspro.com, which also contains download instructions and user comments — a common tactic in cloned or multi-domain fraudulent operations.

Taken together, these elements do not constitute definitive legal evidence of fraud, but they are sufficient in practical terms to serve as a high-risk warning: when a platform cannot provide functional withdrawal channels or credible explanations with verifiable compliance, it should be treated with extreme caution.

Recommendations for Traders

Preserve all evidence immediately: Capture screenshots and records of deposits, trades, withdrawal requests, error messages, and all communications with the platform.

Verify regulatory information: Do not rely solely on claims of being "licensed"; check official regulatory websites (FSA, ASIC, FCA, etc.) to confirm license status and domain alignment.

Attempt alternative contact methods: If multiple emails, social media, or agent contacts are provided, document every attempt with timestamps and delivery confirmations to demonstrate lack of response.

Report and complain through official channels: File a report with local authorities while simultaneously submitting complaints on third-party platforms like BrokersView to publicly expose the issue and seek assistance.

Beware of "fund recovery" scams: Anyone claiming they can recover your funds for an upfront fee should be treated with extreme suspicion, as secondary scams are common.

BrokersView Reminds You

Based on the currently available information, Nova Luminous / Nova FMS exhibits multiple warning signs: blocked withdrawals, unresponsive support, absence of verifiable regulatory disclosure, and repeated branding across multiple domains. While a single complaint does not legally establish fraud, ordinary traders should treat such platforms with high caution.

When choosing a trading or investment platform, prioritize those regulated by mature authorities (such as the UK FCA, Australia ASIC, or Cyprus CySEC) that can provide transparent compliance documentation. If you encounter withdrawal obstacles, immediately preserve evidence, submit complaints through official channels, and seek legal advice. BrokersView encourages users facing similar situations to submit complaints and supporting evidence to help raise market transparency and protection.