Is ACY Securities Still Safe? New Complaints Reveal Data Misuse, Withdrawal Delays, and Regulatory Red Flags

ACY Securities is facing renewed criticism after a series of public complaints accused the broker of unfair business practices, withdrawal delays, and broken promises to partners.

A self-identified former Introducing Broker (IB) posted a detailed review on Trustpilot, claiming he managed ACY Securities' largest agency in the Middle East before ending the partnership over multiple disputes.

According to the complaint, the broker allegedly:

Shared confidential client data after terminating the partnership, despite an agreement that customer information would never be disclosed. The former IB claimed his CRM access was disabled and his client database was later distributed to ACY's Jordan office.

Backtracked on promotional agreements. The IB said a regional manager encouraged him to offer net deposit promotions to sub-IBs with the broker covering the costs, but later informed him the expenses would be deducted from him personally.

Failed to honor partnership commitments. He alleged that ACY founder Jimmy promised him exclusive rights to the Qatar market and an IB-level commission structure for agents, but neither promise was fulfilled.

Did not pay commissions on index products, making it difficult for partners to grow their business.

Operated with high spreads and alleged platform manipulation, which he claimed caused him to lose clients and agents.

The broker has not publicly responded to these specific allegations.

Investor Reports Profit Cancellation Complaint

Another trader, with years of experience in forex, filed a complaint with Brokersview in January 2026.

He deposited $30,000** into his ACY Securities account and, through manual trading, accumulated a profit of **$40,085.19. When he applied for withdrawal, the platform sent an email accusing him of "illegal trading" and "market manipulation for arbitrage".

The trader was incredulous: "With just a $30,000 retail account, how could I possibly manipulate the highly liquid international gold market?"

What followed was even more egregious — a reversal of the penalty decision. ACY initially demanded a deduction of $32,879.19 in profits. Under immense pressure to protect his principal, the trader reluctantly agreed. But ACY did not release the funds. After nearly a month of delays, the broker suddenly reversed its decision — all $40,085.19 in profits would be deducted, leaving only the principal.

"At first they deducted part of it. When they saw I was cooperative, they dragged it out for a month and then decided that wasn't enough — so they took everything. This isn't risk control — this is robbery," the trader fumed.

The trader later attempted to file a complaint with Australia's ASIC but discovered the account had been opened under the broker's Saint Vincent entity, which fell outside ASIC's jurisdiction.

Regulation Does Not Always Equal Protection

ACY Securities promotes its Australian ASIC licence (AFSL 403863) and South African FSCA licence in its global marketing.

However, investors should note that regulatory protection generally depends on which legal entity holds their trading account. Accounts opened under offshore entities, such as those registered in Saint Vincent and the Grenadines or Vanuatu, may not receive the same protections available under ASIC-regulated operations.

The broker has also appeared on several regulatory warning lists in recent years:

Malaysia Securities Commission (SC) added ACY Securities to its Investor Alert List in January 2022.

France's AMF placed ACY Securities on its forex blacklist in July 2023.

Spain's CNMV issued a warning in February 2024, stating the company was not authorized to provide investment services in Spain.

BrokersView Reminder You

The allegations described above come from publicly available user complaints and reported cases. They have not been independently verified by all relevant authorities.

Before opening an account with any broker, investors should carefully verify which legal entity they are signing with rather than relying solely on a broker's flagship regulatory licences. Reading the account agreement, understanding the governing jurisdiction, and reviewing recent customer complaints can help reduce the risk of disputes over withdrawals, trading conditions, or client protection.

BrokersView advises you that if a dispute cannot be resolved, clients may consider filing a complaint through the broker's official complaint process or, where applicable, with the relevant financial regulatory body that oversees the broker's licensed entity.

Or you can promptly submit a complaint to BrokersView, and we will assist you in reporting the situation to the relevant regulatory authorities.