HTFX Faces Mounting Withdrawal Complaints as "Please Wait" Responses Fail to Solve Problems

BrokersView has recently received a series of complaints concerning withdrawal delays at the Forex and CFDs broker HTFX. Despite its regulatory compliance, the prolonged processing of client withdrawals and the platform's failure to effectively resolve the issue have sparked serious concern among traders.

Clients Have Been “Waiting” for Their Unresolved Withdrawals

One client reported that his $1,100 withdrawal request has been pending for nearly a month. Despite repeated assurances from HTFX’s online support that the transaction would be processed, the funds have yet to arrive.

Another client accused HTFX of refusing to honor its withdrawal obligations and misappropriating client funds. A withdrawal request of $37,402.32, submitted in July 2024, remained unprocessed well into August 2025. The client has been receiving responses such as “please wait patiently,” and HTFX allegedly failed to provide any explanation, progress updates, or written proof. Customer service seemed to be evasive and ineffective.

Another complaint echoed similar concerns, citing perfunctory and repetitive replies from HTFX regarding delayed withdrawals. The client noted that each response claimed the finance department was “reviewing” the request, without offering any specific reason or timeframe. The broker’s failure to meet its promised two-working-day processing window led the client to suspect fraudulent behavior.

About HTFX

HTFX operates three branches in the United Kingdom, Cyprus, and Vanuatu, which are respectively regulated by the Financial Conduct Authority (FCA), Cyprus Securities and Exchange Commission (CySEC), and Vanuatu Financial Services Commission (VFSC).

BrokersView’s investigation reveals that HTFX Limited primarily serves professional clients, as outlined in the Activities and Services section of its FCA license. Meanwhile, HTFX’s CySEC authorization restricts regulated activities to within the EU. This suggests that the entity onboarding the majority of global clients may be HTFX VU Limited, which holds an offshore license from the VFSC with weak oversight and limited investor safeguards.

BrokersView Reminds You

Withdrawal issues remain a persistent concern in the forex industry, also often occurring with licensed firms. Investors are strongly advised to carefully review platform-specific withdrawal policies and trading rules and verify whether the website domain is authorized by a top-tier regulator such as the FCA, especially since a single entity may operate multiple sites under different jurisdictions.

We continue to wait for HTFX to provide a response other than “please wait” and a specific solution to affected customers. Meanwhile, we urge investors to consider customer complaints as one of the criteria for evaluating a platform before engaging in trading.

If you've fallen victim to financial scams or faced potential fraudulent practices or misconduct by your brokers, reach out to us through Submit a Complaint. The BrokersView team is dedicated to exposing scams, raising investor awareness, and assisting with dispute resolution between traders and brokers free of charge.