Exness Client Claims Six-Month Verification Delay Leaves $9,394 Inaccessible

An Exness client has publicly accused the broker of keeping his trading account under verification for nearly six months, alleging that repeated document requests and a lack of meaningful updates have prevented him from accessing his funds.

The investor said that his Exness account has remained under review since January 21, 2026, despite his continued cooperation with the broker's compliance procedures.

According to the complaint, the account currently holds a balance of approximately $9,394.

Client Says Extensive Documentation Failed to Resolve Review

The trader stated that throughout the verification process he submitted numerous documents requested by Exness, including: Proof of funds, Identity documents, Bank statements, Contract files, Live video verification, Additional supporting materials.

Despite providing what he described as comprehensive documentation, he claims the review has never reached a conclusion.

Instead, he alleges that Exness repeatedly requested new documents after each submission, creating what he described as an "endless" verification cycle without a clear explanation or expected completion date.

"Every time I completed a batch of requested documents, another round of requests followed instead of a final review," the investor wrote.

Alleged Communication Frustrations

The client also claimed he contacted Exness customer support numerous times over the past six months seeking updates on the review.

According to his account, customer service repeatedly replied with generic responses such as:

"The review is in progress."
"Please wait patiently."
"The relevant department is handling it."

He alleges that support staff were unable to explain:

Which stage the verification had reached;
Whether specific documents were still missing; or
When the review would likely be completed.

The investor said he understands the importance of compliance and anti-money laundering (AML) checks but believes reviews should be completed within a reasonable timeframe.

Investor Alleges Review Errors

Adding to his frustration, the trader claimed that during a document review on June 11, Exness staff questioned information that he believes was correctly submitted.

According to the complaint, the issue was later found to stem from what he described as an error made by the reviewer rather than inaccurate documentation.

He questioned the professionalism and efficiency of the broker's verification team, arguing that mistakes should not occur after months of reviewing customer documents.

Complaint Filed, But No Resolution

The investor said he formally lodged a complaint with Exness on June 18 and was told he would be contacted shortly.

However, he claims no meaningful follow-up or solution was provided.

In subsequent updates, he alleged that by July 1—nearly six months after the verification process began—his account remained under review and he was still unable to withdraw his funds.

The trader accused the broker of ignoring his complaints and failing to address his concerns in a timely manner.

BrokersView Reminder

At the time of writing, the allegations above reflect the investor's account of the dispute. Exness has not publicly commented on the specific claims described in this complaint.

BrokersView advises investors to retain all communication records, document submissions, and transaction histories when undergoing account verification. If a dispute remains unresolved, clients may consider escalating the matter through the broker's official complaints process or, where applicable, the relevant financial regulator overseeing the broker's licensed entity.

Or you can promptly submit a complaint to BrokersView, and we will assist you in reporting the situation to the relevant regulatory authorities.