DBInvesting Faces Another Complaint: Does Scalping Trading Constitute a Violation?

A client reported earning $7,900 by trading XAU/USD on DBInvesting but encountered obstacles when attempting to withdraw.

According to the client, DBInvesting not only refused to process his withdrawal request but also wiped out all profits! The broker claimed the client had abused scalping strategies.

The client noted that DBInvesting cited "pip hunting"—frequently profiting from minor price fluctuations—as the excuse for deleting the profits, which he claimed he had only just heard about.

On December 1st, DBInvesting's customer service sent a "final warning" to the client.

In an email, DBInvesting stated that its Risk and Compliance Department had detected scalping activities in the client's account, asserting this violated trading terms.

"This strategy undermines our trading environment and is strictly prohibited. You are hereby instructed to immediately cease this behavior."

DBInvesting specified in the email that the client violated clauses 4.15, 4.15D, 4.16, 4.17, and 32.2.10, providing a link to the full policy. However, BrokersView could not locate corresponding clauses with these numbers in the provided link.

The broker stated that if the client failed to correct his actions within 24 hours, it may remove all profits gained through abusive practices, delay or prohibit withdrawals, and temporarily or permanently suspend the account.

According to the Terms and Conditions in the provided link, DBInvesting described the STP Floating account as “the unique account that can be used for Scalping, ”with scalping volume capped at 25% of all trades. Scalping in non-STP accounts may incur penalties equivalent to the account's total profits.

The investor provided partial trade history screenshots in the complaint, stating he had 676 orders with 142 canceled, with a scalping ratio below 25%. He also emphasized in emails to DBInvesting that he had used an STP account.

However, the broker upheld the risk department's review findings, asserting the client violated trading rules and refusing to lift the restrictions imposed on his account.

Despite the support case showing "Closed," the client and broker remain at odds, with the matter unresolved.

BrokersView reminds you

DBInvesting holds financial licenses issued by the Seychelles Financial Services Authority (FSA) and the UAE Securities and Commodities Authority (SCA).

In April, another DBInvesting client had his withdrawal request denied by the broker due to "Unauthorized Bots Trading."