Complaint: Aurum Markets Shuts Client’s Account, Withholds $6,248 Balance Without Valid Reason

A client reports that their My Aurum Markets MT5 account was closed by the company, and the outstanding balance of $6,248 was confiscated without valid justification.

Unsubstantiated “Pump and Dump” Accusation

The company alleged that the client engaged in a “pump and dump” strategy. However, this accusation is inconsistent with the nature of the forex market, where an individual trader with a $2,000 balance and 1:500 leverage cannot reasonably manipulate prices. The allegation appears to be a pretext to avoid honoring legitimate trading profits.

Since the account closure, the company has repeatedly changed its explanations for withholding the funds. The client’s emails go unanswered, and when contacting live chat support, representatives only advise waiting. Despite one and a half months having passed, no resolution or direct communication has been received.

Regulatory Status and Identity Concerns

Aurum Markets claims to be a regulated broker under the Mauritius Financial Services Commission (FSC). According to the FSC Mauritius register, Aurum Markets Limited is incorporated as an International Broker Company with registration number 195270GBC. 

However, the lack of publicly disclosed domain information for license holders has prompted the client to question potential identity risks.

BrokersView Reminds You

If you suspect you have encountered a fraudulent platform or are facing withdrawal obstacles, please preserve all chat logs and trading screenshots. You can promptly submit a complaint to BrokersView, and we will assist you in reporting the situation to the relevant regulatory authorities.