Axi Faces Another Withdrawal Dispute: Client Reports 17-Day Delay Without Response

The multi-regulated forex broker Axi has once again become the focus of investor complaints. According to a complaint received on October 20, 2025, an investor accused Axi of refusing to process a withdrawal request involving USD 5,511.

Complaint Details

According to the complaint, the client submitted a withdrawal request on October 3, but the funds had not been received after 17 days. During this period, the client repeatedly contacted Axi's customer service, but was told that the staff "had no authority" or that the issue "required higher-level approval," without receiving any substantive response.

The complainant added that several withdrawal attempts were either marked as "Processing" or "Rejected," and attached mobile screenshots as evidence. The screenshots showed a total of six withdrawal records — three (USDT 3511.33, 999.35, 1000.35) labeled as "Processing," and another three (USDT 1499.09, 1499.09, 1499.09) marked as "Rejected."

The complaint has been forwarded to Axi, and a response from the broker is currently pending.

Similar Complaints Continue to Emerge

This is not the first time Axi has faced criticism from clients over withdrawal issues. Back in September 2025, another user claimed that even after providing identity verification videos and bank statements, Axi repeatedly demanded additional documents such as payslips and employment contracts, using these requests to delay fund releases. The client alleged that Axi was "intentionally making excuses to stall or deny withdrawals."

Ongoing Concerns Over Fund Security

Meanwhile, BrokersView previously reported on another fund security dispute involving Axi. In May 2025, a client named Jaime Viña alleged that USD 920 was withdrawn from his Axi account without authorization. Axi confirmed the transaction as fraudulent but declined to compensate the client, claiming the issue stemmed from leaked credentials. The case was later reported to the Australian Securities and Investments Commission (ASIC), the UK Financial Conduct Authority (FCA), and the Financial Commission.

Axi responded that the company had immediately initiated a fund reversal request upon receiving the complaint, but the attempt was unsuccessful. The broker reaffirmed that its systems had not been compromised.

Regulatory Information and Advisory

Axi (formerly AxiTrader) currently holds licenses from multiple regulatory authorities across various jurisdictions. BrokersView reminds investors that if they encounter withdrawal delays or fund disputes, they should first seek assistance through official regulatory channels or arbitration.

If the issue remains unresolved, investors may also submit a complaint through the BrokersView Complaint Center for further assistance.