CONTENT After opening an account with FXBTG and successfully completing the KYC verification process, I funded my account with my own money and conducted trading normally. My MT4 account number is 80000541.
On May 27, 2026, FXBTG sent me a "Notice of Profit Deduction Due to Trading Violations," stating that, following a review by its risk control department, my account had been determined to have engaged in "trading violations." Based on this conclusion, FXBTG deducted USD 33,608.56 from my account as allegedly "irregular profits." The notice also stated that the remaining funds in my account would be frozen for three months, and that I would not be permitted to withdraw them until August 27, 2026.
What I cannot accept is that FXBTG has never explained which specific trades were allegedly in violation. The company has not provided any details regarding the affected orders, trading instruments, opening or closing times, price quotations, execution records, server logs, or any other technical evidence to support its conclusion. Furthermore, FXBTG has not explained how the amount of USD 33,608.56 was calculated.
Instead, FXBTG simply cited "trading violations" as the reason for deducting my funds and freezing the remaining balance, without providing any transparent explanation or supporting evidence. As a client, I believe FXBTG should, at a minimum, clearly specify:
Which trades were deemed to be in violation;
Which specific trading rules or provisions of the Client Agreement were allegedly breached;
The factual and technical evidence supporting its conclusion; and
How it justified deducting such a substantial amount from my account.
I have retained all relevant evidence, including my FXBTG account registration records, KYC verification records, deposit records, deposit confirmation emails, the "Notice of Profit Deduction Due to Trading Violations" issued by FXBTG, my MT4 trading account records, and all communications with the platform.
I respectfully request that FXBTG publicly explain the basis for the deduction and the freezing of my funds, provide complete evidence supporting its decision, and resolve the issues concerning the deducted and frozen funds in a fair and transparent manner.
I also urge other investors to carefully verify a broker's regulatory status, fund security measures, and dispute resolution procedures before choosing to trade with the platform.
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