Moneta Markets Accused by Investor: Account Frozen After $2,500 Profit, KYC Verification Delayed Indefinitely

An investor has recently filed a complaint against Moneta Markets, alleging difficulties with withdrawals and prolonged account verification procedures.

According to the complaint, the investor deposited approximately $1,100 and later grew the account balance to more than $2,500 through trading activities. However, when attempting to withdraw funds, the investor claimed that the trading account was suddenly blocked and additional Know Your Customer (KYC) documents were requested.

The investor further stated that despite submitting the required personal information, the verification process has reportedly remained “under review” for more than half a month, raising concerns about possible delays in fund withdrawals.

A Growing Pattern of Complaints

Another complaint from March 2025 details how a trader who deposited 3,000 and grew their account to 6,800 through what they insist was legitimate manual gold trading was accused of market manipulation. The broker deducted all profits, froze the account, and even blocked access to the investor’s capital.

Similarly, a trader who signed up for a promotional campaign was informed upon completing the required conditions that their activity was deemed illegal hedging. After the investor agreed to forfeit their profits and simply requested their principal back, the broker closed their account and blocked access entirely.

Multiple investors across other platforms have echoed the same sentiment: when traders are profitable, they are labeled as “in violation” with no explanation, and their accounts are frozen. One complainant was told the broker would not release their funds unless they signed a prepared document waiving their legal rights. The broker has even been accused of arbitrarily deducting a portion of account funds, leaving investors with significantly less than what they originally deposited.

Regulatory Concerns and Multiple International Warnings

Moneta Markets claims to hold licenses from regulators including South Africa’s FSCA and the Mauritius FSC. However, both are widely regarded as offshore regulatory jurisdictions with relatively limited investor protection compared to top-tier regulators.

Research shows that MONETA MARKETS (PTY) LTD is registered under the FSCA in South Africa with FSP number 47490. However, the FSCA does not publicly disclose official domain names linked to licensed entities, raising concerns over potential misuse of regulatory credentials or clone websites.

Moneta Markets Trading Limited is also regulated by the FSC of Mauritius under Company No. 211285 GBC and License No. GB24203391. The Mauritius FSC mainly provides offshore licensing services, and its protections generally apply only within Mauritius, offering limited safeguards for overseas investors.

In addition, Moneta Markets has reportedly appeared on warning lists issued by several regulators:

Malaysia Securities Commission (SC)

Central Bank of Russia (CBRF)

Ukraine National Securities and Stock Market Commission (NSSMC)

BrokersView Reminds You

Although Moneta Markets appears to hold regulatory licenses, investors should still exercise caution, independently verify all regulatory claims, and carefully assess the potential risks before depositing funds.

If you suspect you have encountered a fraudulent platform or are facing withdrawal obstacles, please preserve all chat logs and trading screenshots. File complaints with authorities. Or you can promptly submit a complaint to BrokersView, and we will assist you in reporting the situation to the relevant regulatory authorities.