Impersonation Scam Targets Alipay Users in Singapore: Over $300,000 Lost, Police Issue Alert

The Singapore Police Force (SPF) continues to warn about impersonation scams, this time involving a new variant where scammers pose as representatives from the Chinese payment platform Alipay.

Since September 2025, at least 51 such cases have been reported, with total losses amounting to at least S$374,000.

Victims typically receive unsolicited calls claiming that payments will be auto-deducted for services such as Alipay Account Upgrade or Payment Agreements. To cancel, they are redirected to other scammers impersonating bank staff or payment service providers via messaging platforms.

Victims are then instructed to verify their identity by transferring funds to bank accounts or scanning QR codes linked to YouTrip or Alipay. In some cases, scammers guide victims to increase bank transfer limits and use WhatsApp screen-sharing to perform transactions, falsely assuring that transactions won’t go through or will be refunded.

The SPF urges the public not to share personal details or device screens during banking transactions. Alipay confirms it does not make unsolicited calls to request personal details or payments. Users should only access Alipay via official channels and seek any clarifications, such as the Help Center in the official app.

Source: SPF (Screenshots of victim’s communication with scammers posing as bank staff and online service providers via online messaging platforms, after being redirected by a purported Alipay representative)

Source: SPF (Copy of fake Alipay service contract)

In a recent related alert, the SPF and the Infocomm Media Development Authority (IMDA) warn of similar scams involving impersonation of officers from IMDA, SPF, and the Attorney-General’s Chambers (AGC).