Exness Server Goes Offline Unexpectedly, Unclosed Positions Trigger Panic

Yesterday, the forex trading platform Exness experienced a system outage overnight, leaving clients unable to log into their accounts or close positions, potentially resulting in substantial losses.

Clients reported that the outage mainly affected Asian countries, including China and Japan. Affected traders opened the login page and received a message stating that a temporary interruption had occurred in the personal area. Exness said its team was urgently addressing the issue and assured clients of fund security.

“We have noticed that some clients are experiencing temporary interruptions with deposits, withdrawals, and verification processes while using the web-based personal account portal. Our team is currently addressing this issue with urgency. Meanwhile, please rest assured that your funds remain secure.”

Meanwhile, Exness's social media comments were flooded with affected traders reporting errors and expressing concerns that unclosed positions could lead to losses. Many clients urgently inquired about the timeline for system restoration, with some even questioning whether Exness had “run away.”

Notably, BrokersView user Chu Van Hoan recently filed a complaint alleging that since 2023, multiple investors—including himself—have encountered technical glitches and swap fee changes on Exness. While the broker acknowledged “technical issues,” it refused to provide full compensation.

Chu Van Hoan has decided to file complaints with multiple authorities, including the Seychelles Financial Services Authority (FSA), and is calling on other affected investors to join his action.

BrokersView reminds you

Multi-asset online broker Exness holds licenses from multiple financial regulators, including the UK Financial Conduct Authority (FCA), the Seychelles Financial Services Authority (FSA), and the Cyprus Securities and Exchange Commission (CySEC).

Click to find more about Exness.