Client Complaint Against GTC: Client Services 'Disappear' When Asked About Withdrawal

Withdrawal problems trouble traders the most. When the hard-earned profit is held in the hands of brokers without any reason or explanation, it is almost impossible to suppress one's anger and disappointment. Recently, a client of the Forex broker GTC encountered trouble when withdrawing.

On April 15, the client submitted a complaint on a Forex industry news site, claiming the GTC's failure to provide an explanation or response regarding the delay of his withdrawal request.

According to his post, the client deposited $1,500 on the platform GTC on March 31, and his profit grew to $7,859 after several days of trading.

However, when the client submitted a withdrawal request, GTC went silent , failing to approve the request or provide any response.

The client further stated that, despite having completed the KYC (Know Your Customer) verification when the account was opened, he found his verification was inexplicably deleted after he submitted the withdrawal request.

Negative reviews against GTC

Although the investor did not receive any email requesting him to redo the KYC verification, he proactively submitted all the information required for that. However, the platform did not approve the verification or the withdraw request.

Most importantly, GTC never replied to the client's messages during the process, making the client had to ask for help from others online.

Although the situation was far from pleasant, media reports on the Forex news site played its role in bringing positive results—the client eventually got his earnings back after a few days of communication.

However, not all of those who encountered withdrawal problems got the same result.

This is not the first investor who has expressed dissatisfaction with GTC. Prior to this, many investors have reported various problems with the broker, including withdrawal, slippage, and delays.

In fact, disputes between broker and clients are not rare to see. Effectively addressing client complaints not only ensures client satisfaction but also helps brokers enhance the overall client experience. However, it appears that many complaints filed against GTC remain unresolved.

BrokersView reminds you

Trading problems may be inevitable and happen almost every day. Therefore, it is crucial for every investor to carefully choose a broker, considering factors such as regulation, quality of service, and trading costs.

If you encounter a dispute with a broker and are dissatisfied with the outcome, collect all relevant evidence and submit a Complaint through BrokersView. Our team will mediate in the dispute or submit a complaint to the relevant regulatory bodies.