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hfm

Latest Hottest Replied Closed

NBC Server Error Caused IDR 1.7M Loss on 2026.09.04

Amount $100

CONTENT HFM Account: 198535979 Name: Wahyu Setiono INCIDENT: On 2026.09.04 at 15:30 WIB during NFP News, my XAUUSD trades were closed with reason "NBC" in MT5 history. NBC = No Bid = HFM server failed to provide price. This is NOT market slippage. TRADE DETAILS: Trade ID: #18808222879 - Buy 0.01 XAUUSD - Loss: IDR 676,055 Trade ID: #18808388960 - Buy 0.01 XAUUSD - Loss: IDR 1,090,571 Total Loss: IDR 1,766,626 Balance became 0. RESPONSE FROM HFM: HFM rejected my complaint with reason "High Volatility due to NFP News". They did not address the "NBC" server error. REQUEST: Compensation of IDR 1,766,626 for losses caused by HFM server fault.

Unauthorized NBC/NBP Fees and Complaint Obstruction by HFM Support

Amount --

CONTENT Account Number: 198535979 1. Unauthorized Fees My account was charged "Non-Balance Closure" and "Negative Balance Protection" fees without prior notice or disclosure in the Client Agreement. 2. Obstruction of Complaint Process After submitting a formal complaint, I was informed by HFM support that the processing of my case was conditional upon the removal of public reviews regarding HFM. Request: Full Fund Recovery of the deducted amount. I have submitted evidence to the Financial Ombudsman of Cyprus. Evidence attached.

HFM Deduct my $3000 funds

Amount $3,000

CONTENT I opened a swap free account 46375081 at HFM. After one month of trading, HFM suddenly charged me a swap free of $4320 for all my trading orders, resulting in a $3000 loss in my initial capital.

huge slippage during event

Amount --

CONTENT My stop loss trigged 3 dollars far from where I put on gold.

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