CONTENT I am filing this complaint against CPT Markets regarding the unjustified freezing of my trading account and the withholding of my legitimate trading profits.
Complaint Details
1. Unjustified Account Freeze（Trading Account: 89952935）
After I conducted normal trading activities and generated legitimate profits, CPT Markets unilaterally froze my trading account, preventing me from trading or withdrawing my funds.
2. Unjustified Withholding of Trading Profits
The platform has refused to release approximately USD 5,000 in trading profits, citing vague allegations such as "scalping" and "leverage abuse."
3. Lack of Transparent Trading Rules
I repeatedly requested that CPT Markets provide written rules prohibiting news trading or clearly defining what constitutes "trading abuse." However, the platform failed to provide any specific provisions.
Instead, CPT Markets relied on Section 7.2 of its Terms and Conditions, which grants the company broad discretionary authority to make unilateral decisions. The platform invoked this clause only after I had earned profits, without identifying any clear contractual provision that my trading had violated.
4. Requiring Me to Sign a Release Agreement
CPT Markets informed me that my funds would only be released if I signed a Deed of Release. This agreement contains provisions requiring me to waive my right to file complaints and prohibiting me from publicly disclosing the dispute. I refused to sign any document that would require me to waive my legitimate legal rights.
My Position
All of my trades were executed independently based on publicly available market information. I have never exploited any system vulnerability, technical defect, or engaged in any fraudulent activity.
The platform's allegations of "scalping" and "leverage abuse" are not supported by any clearly defined rules. If CPT Markets considers certain trading practices to be prohibited, those restrictions should be explicitly stated in the Client Agreement rather than being applied retroactively after a client has generated profits.
Penalizing clients only after they become profitable is fundamentally unfair. If the platform considers certain trading activities to present excessive risk, it should manage that risk in advance through measures such as adjusting leverage limits or position restrictions, rather than freezing accounts or withholding profits after the trades have already been executed.
My Requests
I respectfully request that CPT Markets:
Immediately lift the freeze on my trading account;
Release the full balance of my account (approximately USD 5,340);
Restore my withdrawal function and allow me to withdraw my funds without further delay.
I confirm that the information provided in this complaint is true and accurate. I am willing to provide all supporting evidence, including my trading history, email correspondence, account screenshots, and any other relevant documentation.
I respectfully request that BrokersView investigate this matter, intervene on my behalf, and assist me in recovering the funds that have been withheld.
See more
