CONTENT On May 7, 2025, I found USD 920 withdrawn from my AXI MT4 account on April 24, 2025, without my approval, to a UAE bank, leaving USD 7.51. AXI’s agent confirmed the fraud via WhatsApp but only gave a reference number, directing me to contact the bank. My KYC documents (ID, proof of address, bank details) were deleted from their portal, with no record of the fraudulent account. AXI noted the transaction came from a Bosnia-Herzegovina IP, a place I’ve never been (I’m in Colombia). They blamed me, citing a VPN or shared credentials, ignoring their duty to verify withdrawals. After 16 days, they referenced terms, refusing responsibility. I’ve reported this to ASIC, FCA, and The Financial Commission. AXI’s security lapses and poor response caused me significant loss.
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