Item: FXTM
Rating: 7.1

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Ranking List of Complaints Satisfaction in April 2025 Newly Released May 01, 2025

A broker's attitude toward clients is a key aspect while selecting a platform. BrokersView publishes 2025 April list of brokers by complaints satisfaction to help traders make an informed decision.

Former Hantec Markets Executive Andrew Speakman Joins Exinity as Senior VP - Business Development Jun 13, 2024

Before joining Exinity, Andrew worked for Hantec Markets for over 12 years.

FXTM Relinquishes its Cyprus Investment Firm License Jan 09, 2024

FXTM ceased its operations in Cyprus at the end of last year and is under review by the regulator regarding the voluntary renunciation of its authorization.

Related Complaints

Q&A Complaints

Is FXTM safe and legit?

Tree

Singapore

Jul 05, 2024

ANSWER FXTM is a brand name of Exinity Group. Currently, it holds licenses from four financial authorities:1) Exinity Capital East Africa Limited is regulated by the Capital Markets Authority of the Republic of Kenya (Kenya CMA) with license number 135;2) Exinity UK Limited is authorized and regulated by the Financial Conduct Authority (FCA) with license number 777911;3) Exinity Limited is regulated by the Financial Services Commission of the Republic of Mauritius (Mauritius FSC) with license number C113012295, and licensed by the Financial Sector Conduct Authority (FSCA) of South Africa, with FSP No. 50320.Oversight by financial watchdogs is crucial in ensuring a forex broker's adherence to regulatory standards and in providing legal channels for investors to protect their interests should any issues arise with the brokers they supervise. This oversight contributes to the greater reliability of regulated brokers compared to their unregulated counterparts. However, it's important to recognize that regulations do not entirely eliminate the risk of brokers breaching these rules. As such, even though FXTM is a licensed broker, we strongly advise you to conduct further research on the broker by reviewing news articles and customer feedback.BrokersView, as a global broker review platform, offers valuable insights and information about FXTM. We invite you to explore our website for pertinent details regarding their services. Additionally, it is recommended to experiment with their Demo account before engaging in real-money transactions, which can provide a practical understanding of their trading conditions.Undertaking comprehensive research is wise before investing your finances.

Where is FXTM located?

Scarlett Ioannides

South Africa

Sep 13, 2023

ANSWER FXTM is headquartered in Cyprus, founded in 2011, and has offices in Nigeria.FXTM is regulated by several authorities, including the Cyprus Securities and Exchange Commission (CySEC), the Financial Conduct Authority (FCA) of the UK, and the Financial Sector Conduct Authority (FSCA) of South Africa.FXTM is an online trading broker that offers forex and CFD trading services to clients from over 150 countries. It provides with various account types, trading platforms, educational resources, and trading tools to suit the needs of different traders.

Overview

FXTM (ForexTime) is a global online trading brand established in 2011, offering access to international financial markets including forex, commodities, indices, shares and CFDs. As part of the Exinity Group, FXTM serves clients across Europe, Africa, Asia and Latin America, providing traders worldwide with the ability to participate in global markets through advanced trading technology and flexible account solutions.

Operating Philosophy

FXTM is committed to putting traders at the center of everything it does. The company focuses on delivering competitive trading conditions, fast execution and reliable support, enabling both new and experienced traders to trade with confidence. By combining technology with client-focused service, FXTM aims to create a trading environment that supports long-term growth and informed decision-making.

Vision

FXTM’s vision is to become a trusted global trading partner, making international financial markets more accessible through innovation, transparency and continuous service improvement. The company strives to expand its global presence while maintaining high standards of service and operational excellence.

Services

Multi-Asset Trading
FXTM provides access to a broad selection of financial instruments, including major and minor currency pairs, precious metals, commodities, global indices and shares, allowing traders to diversify their strategies within one platform.

Trading Platforms
Clients can trade using industry-leading platforms such as MetaTrader 4 (MT4) and MetaTrader 5 (MT5), featuring advanced charting tools, automated trading capabilities and multi-device compatibility across desktop, web and mobile.

Flexible Account Solutions
FXTM offers a range of account types designed to suit different trading styles, with options featuring competitive spreads, commission-based pricing and professional-grade execution.

Client Support
Multilingual customer support and dedicated account assistance are available to help clients manage accounts and trading activities efficiently.

Regulation & Licensing

FXTM operates under a multi-jurisdictional regulatory framework and is authorized by several established regulatory bodies, including the UK Financial Conduct Authority (FCA), Cyprus Securities and Exchange Commission (CySEC), South Africa’s FSCA, and the Financial Services Commission of Mauritius (FSC). These licenses support the company’s global operations and regulatory compliance.

Why Choose FXTM

Established global trading brand with over a decade of market experience

Access to major international markets through a single trading account

Advanced trading platforms with professional analytical tools

Regulated operations across multiple jurisdictions

Client-focused service and reliable execution

Overall Score

7.1

217 Reviews

Cost 7.1

Platforms 7.1

Deposit & Withdrawal 7.1

Customer Support 7.1

Indicates the average level of Brokers

Keywords for selection

Fast Execution Responsive Customer Support No Slippage Scalping No Withdrawal Restrictions Transparent Low Spreads Slippage Problems Dissatisfied Educational Materials Regulated & Licensed Advanced Trading Platform Reliable & Reputable Good/Professional Customer Support

217 Reviews Clear filter

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Munyai TB

0-6 months Demo Account Costa Rica

Is reliable. I give it it's credits

Dec 25, 2025

Frederick

7-12 months Advantage Account Sweden

High withdrawal fees and unfavorable exchange rates reduce the amount received.

Oct 24, 2025

FXTM

Unclaimed

Dear Frederick, Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding withdrawal fees and exchange rates. Please note that some costs may come from payment providers, not FXTM directly. We’re committed to full transparency and fair conditions. For clarification, please contact us via https://www.fxtm.com/en/contact-us/ The FXTM Team

Oct 27, 2025

Beatriz Kangjeon

0-6 months Advantage Account Colombia

guys this company are scam my money missing from last wake . non one contact me no mail i send all details , and nothing SCAM,SCAM,SCAM,SCAM,SCAM,SCAM

Oct 15, 2025

FXTM

Unclaimed

Dear Beatriz, We’re very sorry to hear about your experience. Please rest assured that FXTM is a regulated and legitimate broker, and we take such reports extremely seriously. It sounds like there may be an issue requiring a detailed review of your account and transaction records. Kindly submit your account information and transaction details securely via our official support channel here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new Our team will investigate this matter urgently.

Oct 20, 2025

Tom Rick

0-6 months Advantage Account Morocco

I just finished an experience with my FXTM Investment account. They advertise Strategy Managers which I used one because I didn't have time to trade. I used to trade with them previously. I used the Strategy Manager because I didn't have time at all. But when the Strategy Manager working with their company stopped working they took all my money without giving me adequate notifications concerning the inactivity.

Aug 27, 2025

FXTM

Unclaimed

Dear Tom, We’re sorry to hear about your concerns regarding the Investment account and Strategy Manager. Please note that investor funds remain in the account and are subject to inactivity rules, which are outlined in our terms and conditions. We’d like to review your case in detail to ensure everything is clarified. Kindly share your account details securely via our support channel here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new , and our team will assist you directly.

Aug 27, 2025

Faheem Tariq

Over 3 years Advantage Account Pakistan

Jul 31, 2025

Kay Francis

7-12 months Advantage Account United States of America

The platform is convenient, there are many tools for trading. But the spreads sometimes widen too much, especially in tense moments. Support responds quickly, but does not always help with specifics. It is suitable for beginners, but the risks and features of the broker should be studied well.

Jul 14, 2025

Amelia Putri

Indonesia

cara jadi hecker

Jun 29, 2025

Princess Duetes

0-6 months Demo Account Philippines

I love their product so much

Jun 12, 2025

NosajThing

Yes, really good one

Jun 19, 2025

NosajThing Reply NosajThing

İt is very good

Jun 19, 2025

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Unknown Virus

Philippines

Its good 👍

Jun 06, 2025

Mocro Stacker

0-6 months Norway

I have traded with this broker for 6 months and I have never experienced requotes or slippages with it. I earned $200!!!

Jun 05, 2025

1-10 of 217 comments

FXTM

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Is FXTM safe and legit?

Where is FXTM located?

Operating Philosophy

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Regulation & Licensing

Why Choose FXTM

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Keywords for selection

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