My trading account number is 5008197. I deposited USD 3,000 into my Scope Markets account last year and have been trading normally since then. Recently, while trading crude oil, Scope Markets displayed an extremely unusual price spike, creating a huge single candlestick on the chart.

At the time, I assumed it was caused by extreme market volatility. However, after closing my position, I discovered that the excessive slippage had resulted in a significant loss to my account.

I immediately contacted my account manager and requested an explanation from Scope Markets. However, the broker only asked me to wait and provided no clear response. For the following month, I repeatedly followed up, but the issue remained unresolved.

At the beginning of August, Scope Markets finally replied by email, claiming that the price movement was caused by normal market conditions and refusing to compensate me for my losses.

However, after reviewing data from other futures brokers and financial market data providers such as Jin10, I could not find any similar price movement showing a nearly 100-point upward spike. This raises serious concerns about whether the price feed and execution provided by Scope Markets were reasonable and transparent.

My request has always been simple and reasonable: I only ask Scope Markets to return the losses directly caused by this abnormal candlestick movement and the resulting slippage. I am not requesting any unreasonable compensation.

Unfortunately, Scope Markets has refused to properly address the issue. My account balance has now been reduced to zero, leaving me with no satisfactory explanation or resolution.

I request that BrokersView assist in investigating this matter and urge Scope Markets to provide a transparent explanation, including the source of the price spike, execution records, liquidity provider data, and the specific calculation of the losses caused by the alleged market movement.

I hope Scope Markets will take responsibility and resolve this dispute fairly.