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CPT Markets Froze My Account and Deducted My Profits, Alleging Trading Abuse
Mathew
สิงคโปร์
Jul 16, 2026

จำนวน $5,340

กำลังประมวลผล
CONTENT I am filing this complaint against CPT Markets regarding the unjustified freezing of my trading account and the withholding of my legitimate trading profits. Complaint Details 1. Unjustified Account Freeze(Trading Account: 89952935) After I conducted normal trading activities and generated legitimate profits, CPT Markets unilaterally froze my trading account, preventing me from trading or withdrawing my funds. 2. Unjustified Withholding of Trading Profits The platform has refused to release approximately USD 5,000 in trading profits, citing vague allegations such as "scalping" and "leverage abuse." 3. Lack of Transparent Trading Rules I repeatedly requested that CPT Markets provide written rules prohibiting news trading or clearly defining what constitutes "trading abuse." However, the platform failed to provide any specific provisions. Instead, CPT Markets relied on Section 7.2 of its Terms and Conditions, which grants the company broad discretionary authority to make unilateral decisions. The platform invoked this clause only after I had earned profits, without identifying any clear contractual provision that my trading had violated. 4. Requiring Me to Sign a Release Agreement CPT Markets informed me that my funds would only be released if I signed a Deed of Release. This agreement contains provisions requiring me to waive my right to file complaints and prohibiting me from publicly disclosing the dispute. I refused to sign any document that would require me to waive my legitimate legal rights. My Position All of my trades were executed independently based on publicly available market information. I have never exploited any system vulnerability, technical defect, or engaged in any fraudulent activity. The platform's allegations of "scalping" and "leverage abuse" are not supported by any clearly defined rules. If CPT Markets considers certain trading practices to be prohibited, those restrictions should be explicitly stated in the Client Agreement rather than being applied retroactively after a client has generated profits. Penalizing clients only after they become profitable is fundamentally unfair. If the platform considers certain trading activities to present excessive risk, it should manage that risk in advance through measures such as adjusting leverage limits or position restrictions, rather than freezing accounts or withholding profits after the trades have already been executed. My Requests I respectfully request that CPT Markets: Immediately lift the freeze on my trading account; Release the full balance of my account (approximately USD 5,340); Restore my withdrawal function and allow me to withdraw my funds without further delay. I confirm that the information provided in this complaint is true and accurate. I am willing to provide all supporting evidence, including my trading history, email correspondence, account screenshots, and any other relevant documentation. I respectfully request that BrokersView investigate this matter, intervene on my behalf, and assist me in recovering the funds that have been withheld.
ดูเพิ่มเติม
FPG (Fortune Prime Global) Unjustified Withholding of $140,386.83 — Customer Support and Management Ignoring All Communication!
aldrich Ng
มาเลเซีย
Jul 16, 2026

จำนวน $140,386.83

กำลังประมวลผล
CONTENT Trading Account : 80051305 Disputed Amount : $140,386.83 Complaint Description : I am writing to formally lodge a severe complaint against Fortune Prime Global (FPG) regarding the malicious withholding of my funds. I have been trading normally on my FPG account (80051305), which currently holds a total balance of $140,386.83. Since July 8 and July 9, 2026, I have submitted multiple withdrawal requests. However, all of these requests have been stuck on "Pending Approval" for over a week. My account manager, Ys Heng, verbally accused me of "violations" without providing any factual basis, official email notification, or formal compliance report. Shortly after making these baseless claims, he went completely silent and began ignoring all my messages and calls. Furthermore, I contacted the official FPG Live Chat support on their website multiple times. The customer service agents refused to provide the direct contact details of the compliance department or account supervisors, repeatedly giving robotic excuses to dodge responsibility and telling me to blindly wait. I also sent formal emails to their official support and compliance mailboxes, but they have completely ignored my emails and refused to reply. This is a clear case of illegal fund withholding and suspected financial misconduct. I urge BrokersView to intervene immediately and demand that FPG platform representatives process my long-overdue withdrawals. If FPG fails to resolve this immediately, I will escalate this case with all chat logs, deposit histories, and employee profiles directly to ASIC, VFSC, and local law enforcement.
ดูเพิ่มเติม
RockGlobal Deducted My Profits and Refused My Withdrawal
Tino
ประเทศจีน
Jul 16, 2026

จำนวน $54,219

กำลังประมวลผล
CONTENT MT4 Account: 2024370 On March 17 and March 24, I deposited USD 20,000 and USD 30,000, respectively, into my RockGlobal trading account. Through normal trading, I earned a profit of USD 4,219. Afterward, I found that I was unable to withdraw my funds. RockGlobal repeatedly requested additional KYC documents. Each time I submitted the required documents, they were rejected, and I was asked to provide even more documentation. The platform is now demanding notarized documents. I am extremely frustrated by the various reasons RockGlobal has used to delay and prevent my withdrawal. At the time of my deposits, I had already satisfied the platform's KYC requirements and submitted the necessary verification documents. It is unreasonable for the platform to continuously impose new verification requirements after accepting my deposits. I have also consulted a financial lawyer, who advised me that I should not be required to provide notarized documents in order to withdraw my principal. However, RockGlobal has already deducted all of my trading profits. Furthermore, RockGlobal has not even returned my USD 50,000 principal. I submitted my withdrawal request on June 1, and it has still not been reviewed or processed. When I registered my account, I had already completed the required KYC verification and submitted all the necessary identification documents. After I requested a withdrawal, the platform repeatedly asked me to provide additional documents. Even after I complied with those requests, it is now demanding notarized documents. I believe these repeated and escalating verification requirements are being used to deliberately delay and withhold my funds. I respectfully request that RockGlobal immediately review my withdrawal request, return my USD 50,000 principal without further delay, and provide a clear explanation for the prolonged withholding of my funds. I respectfully request that BrokersView assist me in resolving this matter, urge RockGlobal to process my withdrawal promptly, and help protect my legitimate rights and interests.
ดูเพิ่มเติม
GrandMarkets Zeroed Out My Account Balance and Refused to Explain What Happened to the Funds
Chhaiya
Jul 14, 2026

จำนวน $42,918

กำลังประมวลผล
CONTENT My MT4 account number is 11002927. I traded normally on the Grand Markets platform, after which my account was placed under KYC/AML review. The platform sent me multiple emails stating that my account was still under review and instructed me to wait for further notification by email. On May 29, 2026, Grand Markets replied by email confirming that they had received the documents I submitted and that my case was still under review by the relevant department. They stated that the review had not yet been completed and that I would be notified by email as soon as the review was finished. On June 16, 2026, Grand Markets sent another email stating that my account was still undergoing an AML review. They explained that the review process required additional time and asked me to remain patient, assuring me that I would be informed by email once there were any updates. However, to this day, the platform has not provided me with a final review result or any formal explanation regarding the disposition of my account funds. Instead, Grand Markets has only made general allegations that my account involved "abnormal trading" or "market abuse," including claims such as excessively short holding periods, trading at sensitive execution points, and allegedly exploiting price delays or abnormal quotes for arbitrage. Despite these accusations, the platform has not provided any specific order numbers, trading instruments, opening or closing times, execution prices, corresponding profits, or any direct evidence to substantiate these allegations. More seriously, when I logged into my account, I discovered that the balance of MT4 account 11002927 had been reduced to zero, effectively wiping out all of my funds. I cannot accept this handling of my account. On one hand, the platform continued to tell me that my account was still under review and asked me to wait for further email notifications. On the other hand, without providing a final decision, a detailed statement of my funds, or any concrete evidence of alleged violations, it reduced my account balance to zero. This raises several serious questions: Where have my funds gone? If the review is still ongoing, why has my account balance already been reduced to zero? If a final decision has been made, why was I not formally notified? If Grand Markets believes I violated its rules, why has it failed to provide the specific trades and supporting evidence? I have repeatedly contacted Grand Markets via email and live chat. However, customer support has consistently stated that they cannot provide any information regarding the review progress and has only instructed me to continue waiting for an email notification. Despite this, I have received no clear response, and the matter continues to be delayed. I believe Grand Markets' handling of this case is highly unreasonable and has seriously infringed upon my rights and interests regarding my funds. My request is straightforward: I demand that Grand Markets immediately return all funds that were removed from MT4 account 11002927, including both my principal and any trading profits. If the platform insists that I engaged in any form of misconduct, it should provide complete, specific, and verifiable evidence, including the relevant orders and supporting documentation, rather than relying on vague allegations such as "abnormal trading" or "market abuse" to justify withholding my funds. I respectfully request that BrokersView assist with my complaint, intervene in this matter, urge Grand Markets to provide a clear explanation of what happened to my account funds, and require the platform to return all of my funds as soon as possible.
ดูเพิ่มเติม
Complaint Against FXBTG for Deducting USD 33,608.56 and Freezing the Remaining Funds Based on Alleged Trading Violations
Clint
Jul 13, 2026

จำนวน $33,608.56

ตอบกลับ
CONTENT After opening an account with FXBTG and successfully completing the KYC verification process, I funded my account with my own money and conducted trading normally. My MT4 account number is 80000541. On May 27, 2026, FXBTG sent me a "Notice of Profit Deduction Due to Trading Violations," stating that, following a review by its risk control department, my account had been determined to have engaged in "trading violations." Based on this conclusion, FXBTG deducted USD 33,608.56 from my account as allegedly "irregular profits." The notice also stated that the remaining funds in my account would be frozen for three months, and that I would not be permitted to withdraw them until August 27, 2026. What I cannot accept is that FXBTG has never explained which specific trades were allegedly in violation. The company has not provided any details regarding the affected orders, trading instruments, opening or closing times, price quotations, execution records, server logs, or any other technical evidence to support its conclusion. Furthermore, FXBTG has not explained how the amount of USD 33,608.56 was calculated. Instead, FXBTG simply cited "trading violations" as the reason for deducting my funds and freezing the remaining balance, without providing any transparent explanation or supporting evidence. As a client, I believe FXBTG should, at a minimum, clearly specify: Which trades were deemed to be in violation; Which specific trading rules or provisions of the Client Agreement were allegedly breached; The factual and technical evidence supporting its conclusion; and How it justified deducting such a substantial amount from my account. I have retained all relevant evidence, including my FXBTG account registration records, KYC verification records, deposit records, deposit confirmation emails, the "Notice of Profit Deduction Due to Trading Violations" issued by FXBTG, my MT4 trading account records, and all communications with the platform. I respectfully request that FXBTG publicly explain the basis for the deduction and the freezing of my funds, provide complete evidence supporting its decision, and resolve the issues concerning the deducted and frozen funds in a fair and transparent manner. I also urge other investors to carefully verify a broker's regulatory status, fund security measures, and dispute resolution procedures before choosing to trade with the platform.
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