[UPDATE – 22 October 2025]

Cross-Border Investigation Request Filed

Following months of unresolved complaints, I have formally escalated my case against Exness (SC) Ltd (License SD025, regulated by FSA Seychelles) to three major regulators — CFTC (U.S.), ASIC (Australia), and FCA (U.K.) — under Article 33 of the IOSCO MMoU for cross-border supervisory coordination.

The notice outlines systemic issues including:

Unannounced swap-fee charges (contradicting “Zero Swap” policy)

Execution delays up to 85 seconds via “Stop-Out Protection”

Coercive “Waiver Letters” forcing clients to abandon complaints

Refusal to disclose execution and server logs

The breaches appear inconsistent with FSA §4.2, IOSCO Principles 33/35/36, and equivalent domestic laws (CEA §4(c), Corporations Act §912A, FCA PRIN 6).

The email was CC’d to FSA Seychelles and IOSCO Secretariat to ensure transparency and record tracking.

This step is not a personal dispute — it’s about enforcing global investor-protection standards and ensuring regulators uphold fair-dealing principles.

Account Numbers: 103197756, 107548605, 103444729, 25267128.

Trading History: MT5/CSV logs showing equity misrepresentation (e.g., +USD 3.15 vs. -USD 0.62 on 01/09/2023, Account 25267128) and mass stop-outs (127 positions, USD 51,575.02 loss due to 85-second execution delay).

Correspondence with Exness: where Exness admitted “technical issues” but refused full compensation (USD 336,738.74).

Coercive Waiver Letters: Documents conditioning partial refunds on waiving further claims, breaching FSA Fair Dealing Rules and IOSCO Principle 33 (Conflict of Interest).

On October 14, 2025, I issued a Formal Demand Letter to Exness, demanding full restitution (USD 336,738.74), disclosure of server logs, and cessation of Waiver Letters, with a 10-day response deadline. I have engaged legal counsel to pursue a group action or international arbitration under IOSCO MMoU Article 33. Precedents like CFTC v. FXCM (2017) ($7M fine for execution manipulation) and ASIC v. Openmarkets (2023) ($4.5M fine for stop-out failures) confirm Exness’s liability for systemic negligence, breaching FSA §4.2 (Best Execution) and IOSCO Principles 33, 35, 36.

We have received a response from Exness:

In regard to the query, kindly advise the client to contact us and  provide us with the following information inorder to assist them

1. Trading account number or  registered email address

2. The last 4 digits of their registered phone number, or (b) the date of your last successful deposit.
3. Clarification on the issue they are facing

Between 2023–2025, several traders —including myself— encountered technical failures and swap fee changes under Exness (SC) Ltd (License SD025).

Despite acknowledging system errors, Exness only offered partial recovery and requested clients to sign waiver letters to restore balances.

I’m compiling verified cases for regulatory submission to FSA Seychelles and IOSCO Committee 4.

If you experienced similar issues (technical glitches, stop-outs, delays, or unexpected swap fees), please share your case privately.

All information will remain confidential and used solely for regulatory transparency.

For fair trading and better oversight — Chu Van Hoan.