I have been a client of TMi Markets since October 2024, account ID 11082674. I currently have a silver account. I am not satisfied with the activities of the assigned PAM manager. He does not respond to my e-mail requests, he is unavailable on the phone number. This has been going on for 8 weeks.

I am not satisfied with the management of my deposit, I have repeatedly and for a long time pointed out the unfoundedness of one of the open positions, the loss of which has already exceeded 20 thousand EUR.

I contacted TMi Markets with a request to change the PAM manager and asked to close all open positions and either assign another, more capable account manager, or terminate the contract and settle the balance.

I did not receive a response to requests addressed to support by e-mail or through the Client support tab on the TMi Markets portal. The contact phone numbers listed on the website are unavailable.

Because I have lost all confidence in working with TMi Markets, I requested a withdrawal of EUR 16,106.86 on June 20, 2025. My request for a cash withdrawal was first confirmed, then rejected without any explanation.

I sent an official complaint to TMi Markets, without a response. In addition, the Company blocked my access to the portal and does not respond to my emails.

I request a withdrawal of the requested amount. At the same time, I request that I receive written confirmation of the termination of the contractual relationship and the settlement of all obligations.