Saxo Bank

Customer support: almost NON-existent.Serious issues handling cases/customer queries/requests or worse, taking action: takes weeks before someone even says Hi.In the financial markets, no matter what is your status, we need a present customer service/support. That only exists for Saxo on paper.In reality, takes Saxo's weeks and even months to even address any issue. We say address... when they even do it, because to resolve it is a hell of another endless story.That is what one should expected from Saxo's service.Maybe if you are a billion dollar customer.. but then, maybe you would not be trading with Saxo on those terms.The only good thing to be said about Saxo is their award winning trading platform.For us, is the second best after Bloomberg's terminal. On that, Saxo's stand out and excel among others, and the truth is to be told.And for that reason we give it 2 stars, and not only 1 star, as we feel they deserve it.Only if all the rest was not that bad... but it's terrible.Saxo should have a more responsive, responsabile and dead-prompt, accessible and knowledgeable team, ready at least during business hours.That could not be far from reality.Saxo does have the looks, but fails to keep their most important source of sustainability... their customer.That is crystal clear to anyone reading the reviews stated here.Steer away from Saxo and go with whom makes you feel more comfortable and welcome to spend your money.Your business, do matter.