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The Superintendencia General de Seguros (SUGESE) is the regulatory and supervisory authority for Costa Rica’s insurance sector. Attached to the Central Bank of Costa Rica and operating under the strategic direction of the Consejo Nacional de Supervisión del Sistema Financiero (CONASSIF), SUGESE is responsible for authorizing, regulating, and supervising individuals and legal entities involved in insurance, reinsurance, and related financial activities.
Established under Law No. 8653, SUGESE functions as an operationally independent body with legal and financial capacity to ensure market stability and efficiency. It develops binding regulations, oversees compliance, and promotes transparency and consumer protection, guided by high professional standards and the principles of clear, consistent, and confidential supervision.
SUGESE does not regulate forex trading activities.
There is no specific format required for complaints, but the following information must be included:
1. The complainant's ID and the name of the entity or legal person being complained against;
2. A clear, chronological explanation of the reasons for the complaint;
3. A clear statement of the desired outcome;
4. Telephone number and preferred notification method (fax or email);
5. Date and signature of the involved party (mandatory).
Complaints can be submitted to the regulatory authority in one of two ways:
a. In person: At SUGESE’s office located in Avenidas 13 y 17, calle 3a. Barrio Tournón, distrito San Francisco, cantón de Goicoechea, San José, from 9:00 a.m. to 5:00 p.m., Monday to Friday. The document must include the involved party’s signature.
b. By email: Sent to sugese@sugese.fi.cr, and must include a valid digital signature certificate (scanned signatures are not accepted).
Processing time:
The regulatory authority has a standard processing period of 20 working days, starting from the date the complaint is complete and properly submitted. If exceptional complexity arises, the regulator will notify the user at the beginning of the process, but under no circumstances will processing exceed two months.
FX trading is of high risk and may not be suitable for all investors. Leverage will create additional risks and loss. Before trading, please carefully consider your investment objectives, experience level and risk tolerance. You may lose part or all of your initial investment; do not invest money that you cannot afford. Educate yourself about the risks associated with FX trading. If you have any questions, please consult an independent financial or tax advisor. Any data and information are provided "as is" and only for information purpose, not for trading or recommendations. Past performance does not predict future results.
The data contained in this website may not be real-time and accurate. The data and prices on this site are not necessarily provided by the market or exchange, but may be provided by market makers, so prices may be inaccurate and differ from actual market prices. Namely, this price is indicative price only to reflect market trend, and is unfavorable for trading purpose. The provider of the data contained in the Website shall not be liable for any loss incurred by you as a result of your trading activities or reliance on the information contained in the Website.

