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Organismo Agenti e Mediatori (OAM) is a non-profit association established under Italian Legislative Decree No. 141 of August 13, 2010. It has private-law legal personality and enjoys full organizational, statutory, and financial autonomy.
OAM is the sole and independent authority responsible for evaluating the qualifications of financial agents and credit brokers. It registers qualified professionals in an official public registry, which includes a dedicated section for agents who provide only payment services.
The organization’s primary mission is to protect consumer interests. It ensures that registered members maintain the required professional standards and continuously meet the conditions necessary to carry out their activities. OAM also monitors and supervises members’ compliance with applicable laws and regulations.
OAM promotes transparency by making reliable information about its registered members publicly available. It enhances the professional recognition, accountability, and ethical conduct of those on its registry. Additionally, OAM contributes to the regulation and development of the financial intermediary market through its oversight and related activities.
Organismo Agenti e Mediatori (OAM) regulates Virtual Asset Service Providers (VASPs) through:
Mandatory Registration:
Any natural or legal person providing virtual asset services professionally in Italy must register with OAM in the dedicated section of the Money Changers Register.
Broad Scope of Covered Services:
a. Providers of services related to the use of virtual currency, i.e. any natural person or entity who, in a professional capacity and including online, provides third parties with services functional to the use, exchange or storage of virtual currencies, or their conversion from or into legal tender or digital representations of value. This includes services relating to the issuing, offering, transferring, compensating or any other service functional to the acquisition, trading or intermediation in the exchange of these currencies.
b. digital wallet service providers, i.e. any natural person or entity who, in a professional capacity and including online, provides third parties with private cryptographic key safeguard services to hold, store and transfer virtual currencies on behalf of their clients.
Generally speaking, OAM-registered VASP will be found at OAM VASP Registry. Try to find it and check if it will match the info from the broker website.
The detailed steps are as below:
1. Find the entity name of the VASP, which you can get from its website;
2. Search the entity name on: https://www.organismo-am.it/elenchi-registri/operatori_valute_virtuali/index.html
Check that the registered website corresponds to the VASP you are verifying.
When you have disputes with a OAM-registered broker, you can proceed the following ways:
1st way: The recommended way is to contact the broker directly and discuss with them to find a win-win resolution.
2nd way: If you're not satisfied with the broker's resolution, try to contact OAM, which helps to solve the disputes between financial services providers and consumers.
a. You can submit an online complaint to OAM: https://www.organismo-am.it/vigilanza/segnalazioni-ed-esposti
b. Mail/Post
Address:
OAM – Organismo Agenti e Mediatori
Via Galilei, 3
00185 Rome
c. Email: emergenti@pec.organismo-am.it
3rd way: If the first 2 ways above can't solve the dispute, the last way is to issue a case to the court in Italy.
FX trading is of high risk and may not be suitable for all investors. Leverage will create additional risks and loss. Before trading, please carefully consider your investment objectives, experience level and risk tolerance. You may lose part or all of your initial investment; do not invest money that you cannot afford. Educate yourself about the risks associated with FX trading. If you have any questions, please consult an independent financial or tax advisor. Any data and information are provided "as is" and only for information purpose, not for trading or recommendations. Past performance does not predict future results.
The data contained in this website may not be real-time and accurate. The data and prices on this site are not necessarily provided by the market or exchange, but may be provided by market makers, so prices may be inaccurate and differ from actual market prices. Namely, this price is indicative price only to reflect market trend, and is unfavorable for trading purpose. The provider of the data contained in the Website shall not be liable for any loss incurred by you as a result of your trading activities or reliance on the information contained in the Website.

