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Headway is force-closing positions with no explanation
Satria Prata
Singapore
Jul 11, 2025
ANSWER Dear Investor, We fully understand how concerning and frustrating this situation must be for you. If you have encountered issues with the broker, we recommend first contacting their customer service directly to request a detailed explanation of unexpected force-closing of positions. However, if you receive no satisfactory response or no response at all, and you believe your investment may be at risk, we advise you to gather all relevant evidence, such as transaction records, chat logs and screenshots. With this documentation, you can then report the issue to the relevant financial regulatory authorities in your jurisdiction. In addition, you are welcome to file a formal complaint through our official website here. Once we receive your case, our team will carefully review the details and provide professional guidance or explore possible solutions to assist you. Please also beware of recovery scams. Fraudsters often exploit such situations by offering fake recovery services and demanding upfront fees. The legitimacy of anyone offering assistance should always be verified first.
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How long does it take to open an account?
Amin Sadaf
Guam
May 19, 2023
ANSWER The exact time it takes to open an account is not specified on Headway's website. It might vary depending on the verification process and other factors. If you have any further questions or need assistance during the process, you can contact their Customer Care team via Live Chat or by sending an email to care@hw.site.However, it's important to scrutinize Headway's regulatory status. It purports to be managed by Jarocel Pty Ltd, a company authorized and regulated by the Financial Sector Conduct Authority (FSCA) with license number 52108, and our search in the FSCA registry did yield matching records. However, the information listed on the FSCA website doesn't conclusively link the forex brand to the registered company. We can't rule out the possibility that Headway is cloning the details of an FSCA-regulated firm. Therefore, we advise understanding the associated risks and exercising extreme caution with Headway.
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