ThinkMarkets' Trust Rift: Chronic Withdrawal Delays Persist Despite ASIC/FCA Tier-1 Regulation

ThinkMarkets holds multiple Tier-1 regulatory licenses, including the Australian ASIC and the UK FCA, suggesting a commitment to the highest compliance standards. Its compliant image should be an industry benchmark. However, a recent complaint received by BrokersView reveal a disturbing "trust rift": the broker suffers from chronic issues related to slow and inefficient withdrawal processes, coupled with exceptionally high swap fees.

As cataloged by BrokersView, ThinkMarkets is a globally operated broker holding several major licenses, including those from the Australian Securities and Investments Commission (ASIC), the UK Financial Conduct Authority (FCA), and the South African Financial Sector Conduct Authority (FSCA). These Tier-1 regulatory qualifications imply that the platform should meet the highest standards regarding capital adequacy, client fund segregation, and dispute resolution mechanisms.

Yet, the actual trading experience reported by some traders contradicts the trust implied by its regulatory endorsements. Recent complaints and reviews indicate that ThinkMarkets' performance in two core operational areas is severely eroding its long-established reputation.

We have extracted a recent review from a third-party review platform. A seasoned trader with over five years of experience wrote the following:

"I have traded with this company for over 5 years... The Biggest problem for this Company is the Withdrawal. It's very difficult and there always a problem when you want your money. There system are slow so withdrawal are alway very Delayed and your constantly contacting Customers Service who try to help but it's still ends up a Very Very Long winded Process."

The trader explicitly stated that due to extreme disappointment with the withdrawal process, they are "Now looking for another Provider!" and advised, "It's Best to Avoid this company."

This review is not an isolated case. In the latest complaint received by BrokersView, a trader reported that ThinkMarkets "has refused to process my withdrawal without reason, and they won't refund my principal." Specifically, the trader had a balance of $5,249 in their account. Despite applying for withdrawal on August 26, 2025, the request had gone unprocessed for three months as of the complaint date, and the account was even frozen. The complainant pointed out that the platform's actions go beyond merely slow processing, reaching the severe level of unjustified retention or veiled refusal to return the client's principal.

In addition to the inefficient withdrawal process, traders have pointed out another issue that directly increases trading costs:

"The Swaps are Very bad and to expensive."

For investors engaging in medium-to-long-term holding or overnight trading, excessive swap fees can significantly inflate trading costs and potentially consume a large portion of their profits. This raises the question of whether ThinkMarkets, as a broker with supposedly top-tier liquidity, is intentionally using high swap fees as a potential profit center.

The primary reason investors choose a Tier-1 broker is the security and speed of fund access. Once withdrawals become a "nightmare," all the trust built by regulatory licenses instantly collapses. The departure of the five-year veteran user is the strongest evidence of this breakdown of trust.

BrokersView believes that ThinkMarkets must address these specific complaints from its experienced users and carry out a thorough reform and transparent overhaul of its withdrawal procedures and swap pricing mechanisms. Otherwise, the "chronic illness" in its operations will completely overshadow its regulatory halo.

BrokersView Reminds You

If you are experiencing withdrawal difficulties, besides contacting the platform immediately to negotiate a resolution, you are encouraged to submit your complaint to BrokersView.