Dear Aykut CELE,
We have received your complaint and conveyed to XM Group. If any response, we will immediately inform you.
Could you please provide some proofs to support your complaint? including specific evidence includes trading accounts, deposit records, withdrawal screenshots, and chat screenshots with the platform if any.
We are looking forward to hearing from you.
Best Regards
BrokersView Team
service@brokersview.com
My USD 1,500 withdrawal was marked as “Processed” by XM on 5 September 2026, but the funds never reached my Halkbank account.
Two later withdrawals totaling USD 3,500 were successfully credited to the same bank account, confirming that my bank and IBAN details are correct.
I repeatedly contacted XM Support, Back Office and the Complaints Department and provided every requested document. However, XM has not provided a payment receipt, payment-provider tracking number, reason for the delay or a definite resolution date.
I request that XM urgently trace the missing transfer and credit the USD 1,500 to my bank account.
Broker website: https://www.xm.com/
Transaction number: 75853666
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